Food & Beverage Attendant

Sheraton Boston Needham•Needham, MA

About The Position

We are currently seeking an upbeat, part-time or full-time AM + PM Food & Beverage Attendant for our newly renovated property! This is a tipped position. Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance for full-time employees! Come join an incredible hospitality team at the Sheraton Needham Hotel. · Responsible for Room Service Orders from guests including but not limited to answering the phone, placing the order in MIRCOS, delivering the food to guest rooms and retrieving trash, empty bag from the room. Must answer department telephone using proper telephone etiquette. · Per Needham, MA regulations, identification must be checked for all guests who appear to be under the age of 45 years of age. This applies to purchasing alcohol at the Grab and Go, Restaurant, and Club Lounge, if alcohol is available. · Take orders while paying attention to details (e.g. allergies, preferences of coffee, dairy etc.) Must input all items utilizing MICROS point of sale system. · Prepare and serve beverages i.e. coffee, lattes etc. following recipes and per guests’ requests. Deliver prepared food such as cookies, pastries, and sandwiches. · Maintain appropriate stock levels of clean mugs, cups and lids, plates, sugar caddies, roll-ups and all merchandise including the Grab and Go items. Fully stock areas with amenities i.e. drinks, snacks, food etc. at the conclusion of shift. · Greet all guests in a warm and enthusiastic manner and assist in seating guests as needed. Use proper verbiage and etiquette while interacting with guests. i.e. good morning and good evening. Must follow all Marriott International standards. · Memorize menu selections and all available alcohol including being familiar with daily specials and basic ingredients. · Ensure cleanliness of area of responsibility at conclusion of each shift. Clear and reset counters, tables and chairs. Must remove all trash. Cleaning and wiping down of service areas and prep areas including pantry and kitchen area. · Notify a manager immediately of any guest complaints. Communicate customer feedback to supervisor/manager and ensure we provide exceptional customer service to all guests. · Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation. · Total bill and accept payment I.e. charge to room, credit card, or cash. Must obtain signature and room number if charged to room. Refer to Cash Handling Policy. · Practice and observe all safety rules and procedures. Comply with health and safety regulations. Assist all Food and Beverage service personnel in any duties as requested.

Requirements

Minimum lifting of 25 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Standing for long period of time.
Minimum pulling of 25 pounds.
Must have excellent attendance record.
Must have excellent customer service skills.
Must be flexible with schedule and adjust to business needs of the Hotel.

Nice To Haves

Hospitality experience preferred.

Responsibilities

Responsible for Room Service Orders from guests including but not limited to answering the phone, placing the order in MIRCOS, delivering the food to guest rooms and retrieving trash, empty bag from the room. Must answer department telephone using proper telephone etiquette.
Per Needham, MA regulations, identification must be checked for all guests who appear to be under the age of 45 years of age. This applies to purchasing alcohol at the Grab and Go, Restaurant, and Club Lounge, if alcohol is available.
Take orders while paying attention to details (e.g. allergies, preferences of coffee, dairy etc.) Must input all items utilizing MICROS point of sale system.
Prepare and serve beverages i.e. coffee, lattes etc. following recipes and per guests’ requests. Deliver prepared food such as cookies, pastries, and sandwiches.
Maintain appropriate stock levels of clean mugs, cups and lids, plates, sugar caddies, roll-ups and all merchandise including the Grab and Go items. Fully stock areas with amenities i.e. drinks, snacks, food etc. at the conclusion of shift.
Greet all guests in a warm and enthusiastic manner and assist in seating guests as needed. Use proper verbiage and etiquette while interacting with guests. i.e. good morning and good evening. Must follow all Marriott International standards.
Memorize menu selections and all available alcohol including being familiar with daily specials and basic ingredients.
Ensure cleanliness of area of responsibility at conclusion of each shift. Clear and reset counters, tables and chairs. Must remove all trash. Cleaning and wiping down of service areas and prep areas including pantry and kitchen area.
Notify a manager immediately of any guest complaints. Communicate customer feedback to supervisor/manager and ensure we provide exceptional customer service to all guests.
Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
Total bill and accept payment I.e. charge to room, credit card, or cash. Must obtain signature and room number if charged to room. Refer to Cash Handling Policy.
Practice and observe all safety rules and procedures. Comply with health and safety regulations.
Assist all Food and Beverage service personnel in any duties as requested.