Food & Beverage Attendant | Pilina | Full-time

AccorHotel • Wailea-Makena, HI

1d • Onsite

About The Position

As a Food & Beverage Attendant in our lobby lounge, Pilina, you will be a hospitality ambassador that will connect our guests to the delectable cuisine and libations inspired by our diverse culture and island home. You will play a crucial role in supporting our servers and bartenders to ensure that we provide an impeccable dining experience for our guests. Your attention to detail, strong organizational skills, and passion for the guest experience will contribute to maintaining high standards of service. Fairmont Kea Lani is Hawai‘i’s only all-suite and villa luxury resort, nestled on the pristine white sands of Wailea’s Polo Beach, offering a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

Requirements

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Must be able to work well with others.
• Maintain a professional working environment and attitude.
• High School diploma (or equivalent) and/or vocational training
• Minimum of one year of food and beverage experience is required
• TB Clearance required
• Food Safety Certification or ServSafe Certification required
• All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
• Applicants must be legally eligible to work the United States

Nice To Haves

• Previous experience in a high-volume, luxury hotel environment is an asset

Responsibilities

• Responsible for providing Food & Beverage service within Fairmont & Leading Quality Assurance (LQA) standards.
• Adhere to daily checklist and duties assigned
• Assist Food & Beverage Servers in all aspects of the dining experience to include but not limited to running food, table maintenance and beverage service
• Clear and reset tables in a timely manner while adhering to sanitation guidelines and Fairmont Kea Lani procedures
• Ensure the proper set up and break down of all side stations in the venue
• Deliver food or drinks to the guest at the table according to LQA standards
• Check service stations for necessary equipment and set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property
• Actively participate in monthly departmental sales promotions
• Adhere to the State of Hawaii & State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees