Food & Beverage Assistant Manager

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

About The Position

Under the guidance of the Food & Beverage Manager, assist in the day-to-day operations of the Food and Beverage department (front of house) to ensure all customers are given the proper level of customer service, establish the tone for the shift, train department staff, ensure conformance of all established Food and Beverage policies and standards. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

Must have a high school diploma or G.E.D. equivalent
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Nice To Haves

Associate's degree (A.A.) or equivalent from two-year college or technical school preferred
Six months to one-year related experience preferred

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.
Supervise all hourly employees in the food and beverage outlets and is responsible for assisting in the administrative tasks related to the outlets.
Assist in scheduling, Kronos, requisitions and allocating Front of the House F&B Team Members to ensure appropriate levels of coverage according to probable and actual number of guests, promotional and seasonal Casino activities, and customer traffic.
Assist, when necessary, in providing service to customers to insure the quality of customer service is maintained at all times for Casino guests.
Assist in the training and development of the staff through daily stand up meeting, SMART philosophy, coaching, counseling and mentoring.
Responsible for accurate beverage controls through proper utilization of the Berg Liquor control System.
Ensure that proper liquor requisition procedures are in place and the correct amounts and brands of liquors are requisitioned and stored using the liquor breakage par sheets for each beverage outlet.
Assist in the development, implementation and maintenance of daily checklists, product pars and clean up lists to create an inviting, consistent and professional environment to enhance the guest experience.
Provide leadership and guidance to staff with regards to restaurant standards, guest experience and consistent product quality.
Provide ideas and feedback with regard to advertising, marketing and product specials to increase revenues.
Utilize hourly sales reports along with historical data and entertainment venues to develop and maintain a proper scheduling matrix.
Provide ideas and feedback with regard to improving staff productivity and increased revenues through sales contests, etc.
Assist with monthly outlet beverage inventories to meet or improve pouring cost budget.
Abides by all State, Federal and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Continually train staff in policies, procedures, and service standards.
Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.
Ensure that the Casino bars and food outlets are properly stocked with all necessary supplies.
May assist in the interviewing of job applicants interested in joining the staff.
Maintain excellent communications with all Directors and Supervisors.
Implements approved departmental policies and procedures.
Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
Prepare necessary data for the budget in area of responsibility.
Keep abreast of competitive changes including industry trends and local competitive set.
Develop, maintain and nurture a positive work environment.
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
Help coordinate and supervise training, assignments and development of subordinates.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.