Food and Nutrition Catering Associate - Patient Meal Service Assistant - Full Time (12 hr shifts, 6:30a - 6:30p, E/0 Weekend, Rotating Holidays)

Frederick Health

8h•Onsite

About The Position

The Catering Associate provides personalized meal service to hospitalized patients of all ages (including patients who are NPO or on tube feedings). Meal Service includes direct patient contact in assisting with bedside meal selections, dietary needs, and special requests using an electronic device. Duties also include serving meals to patients, stocking nourishment room, tray assembly, delivery and pick up, cleaning and clearing patient dishware. Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Requirements

Proficiency in the use of computer software including: Microsoft Word, Excel, Outlook Email, API, Meditech, and Computrition.
Must possess or be able to learn basic diet knowledge including modified diets. Demonstrate understanding by altering patient menus accordingly.
Strong time management and organizational skills with the ability to prioritize and manage multiple tasks.
Attention to detail while providing excellent personalized service. Must be able to identify solutions to service issues and use critical thinking to resolve them in timely manner.
Excellent verbal and oral communications skills in order to effectively interact with patients, families, managers and co-workers of a diverse population base.
Ability to maintain a high level of confidentiality.
1-year previous food service experience working directly with customers, clients or patients.

Nice To Haves

High School Diploma or equivalent
Previous food service experience in an acute care setting

Responsibilities

Aware of all FHH diets and guidelines for appropriate options.
Records patient selections using computer-based menu system with an ability to do so using paper tickets.
Works directly with patient in selecting meals, including late admits.
Interacts with Nursing to ensure patients’ diet prescriptions are accurate and patient’s dietary needs are met.
Maintains accurate and current information for each patient on assigned unit(s).
Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered. Posts calorie count tickets on door for documentation.
Uses two-patient identifiers to verify patient receiving correct meal.
Patient menu selections for lunch are not taken more than 1-1/2 hours prior to workstation tray assembly time and for dinner are not taken more than 2 hours prior to workstation tray assembly time. Both must be completed 30 minutes prior to assembling at workstations. Breakfast selections are offered either in the afternoon (where CAs work a 12-hour schedule) or after the dinner tray pick-up.
Introduces the service and the Menu. Offers Alternatives to menu as allowed on prescribed diet in accordance with food allergies/sensitivities, cultural, ethnic and religious preferences when patient inquires or needs alternative selections. Complaints are managed properly and brought to manager’s attention. Give patient basic information so he/she will know what to expect during hospital stay.
Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Utilizes equipment in performing job functions according to department’s safety procedures. Follows FHH and departmental safety policies and procedures to include incident reporting. Identifies and utilizes cleaning chemicals following directions recommended by manufactures and according to departments safety procedures.