Food and Beverage Systems Manager

Herschend Corporate Career•Peachtree Corners, GA

About The Position

Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide. While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com . POSITION SUMMARY The Food & Beverage Systems Manager is responsible for the governance, maintenance, and training activities of the Food & Beverage Division point of sale (POS), mobile ordering platform, and inventory systems in addition to serving as a Subject Matter Expert (SME) at an enterprise level for the designated properties and/or software systems. This role will manage and coordinate operational needs including training, data entry, reporting, inventory, data management, etc. to ensure people, processes and systems are functioning at high levels and minimized downtime. This role also will act to enable operating teams to maximize all benefits, financial, reporting and other, of the Food & Beverage Technology Systems. This role also represents and is the liaison for the Food & Beverage division in communication with related divisions including finance, IT, marketing and merchandise

Requirements

College degree in Food & Beverage or Hospitality Management, or in Culinary preferred. Practical experience would be considered in lieu of educational degrees.
Minimum 5 years progressive Food & Beverage Leadership experience with roles in food & beverage systems management, analytics, inventory control, procurement preferred. Multi-unit experience preferred.
Experience with Micros SIMPHONY and CrunchTime required. Extensive experience with like software would be considered in lieu of experience in Micros SIMPHONY and CrunchTime.
Strong technical proficiency in POS, inventory and restaurant management software required.
Demonstrated understanding of inventory control, analytics, purchasing, vendor management, and food safety standards required.
Proven track record of business acumen with strategic ability and customer centric thinking.
Proven track record of successfully developing teams and individuals.
ServSafe Food, Allertrain Allergen and TiPS Alcohol Certified or the ability to obtain certification.
Demonstrates professional, courteous, and positive interactions with guests, vendors, and colleagues.
Self-motivated, disciplined, and able to manage responsibilities in a fast-paced, interactive environment.
Able to prioritize and complete work assignments efficiently and on schedule.
Maintains a professional appearance and practices good personal hygiene.
Supports a collaborative team environment and cooperates with colleagues to achieve shared goals.
Adapts effectively to changes in tasks, priorities, or procedures.
Responds appropriately to guest and host needs, taking action within company guidelines to provide excellent service.
Exhibits qualities of servant leadership, including patience, respect, humility, and dedication.
Demonstrates appreciation and recognition of others’ contributions.
Able to communicate effectively verbally and in writing in English.
Possesses the manual dexterity and physical stamina necessary to perform essential job functions, including sitting or standing for extended periods as required.
Works effectively with others to resolve conflicts and maintain a cooperative work environment.
Understands and follows instructions accurately and retains key information.
Maintains reliable attendance and flexibility to accommodate work schedules, including potential overtime, evenings, weekends, and holidays.
Performs well in a fast-paced environment and can manage shifting priorities.
Demonstrates proficiency in accounts payable and maintains a high level of accuracy and attention to detail.

Nice To Haves

Experience in the theme park, attraction, concession, tourism, hospitality or entertainment industry preferred.
Multi-unit experience preferred.

Responsibilities

Manages, performs and/or coordinates functional and data entry activities related to Food & Beverage Technology Systems for the enterprise to ensure accurate and timely data including the following tasks:
Enters and maintains Prep and POS recipes
Creates and maintains sales location POS screens
Enters and maintains product photograph records
Enters and maintains entitlements, stored value, discounts programs, passholder programs, and other Food & Beverage related programs
Monitors, adjusts and ensures accurate retail pricing, costing, units, conversions and valuations
Audits and governs F&B POS, Inventory and Mobile Ordering platforms
Lead support for properties across the enterprise for software upgrades, enhancements, and new/updated application roll-outs, as directed
Supports the launch and subsequent ongoing maintenance and management of additional Food & Beverage technology rollouts such as addition kitchen management, daily operations, food safety or other food & beverage related software
Supports, manages, maintains and/or coordinates, in conjunction with related divisions, all Food & Beverage Technology supply requirements for properties including hardware, scanners, terminals, card readers, kiosks, tablets, etc. to ensure operational teams are functioning at a high capacity and minimizing downtime
Acts as a liaison between revenue division, finance, IT, marketing, vendors and other related divisions, to support revenue technology effectiveness
Troubleshoots and represents the Food & Beverage division as it relates to Food & Beverage technology and its interface with other software applications including ticketing, finance, vendor software, etc. to ensure minimized downtime, timely remediation and ongoing support
Fields and troubleshoots all food & beverage technology related for operations end-user issues
In conjunction with enterprise guidance, governs Food & Beverage division data and data rules, ensuring ongoing credibility and effectiveness of data
Generates and provides Food & Beverage sales, inventory and related reporting and analysis to property and PSC leadership on a regular basis and as requested
Uses data and analytics to provide usable data to operators as requested and/or administers auto-generated reports
Supports all enterprise level inventory procedures and processes as required during period end and cycle counts
Provides leadership throughout inventory process and month end close including variance reports, valuation reports, sales and COGS reports to aid in timely and accurate month end close
Supports vendor integration and ongoing vendor maintenance as it relates to integrating new vendors, troubleshooting existing vendor integrations, maintaining bid sheets and vendor bids and related activities
Conducts and supports Super User and SME training for back-office users of Food & Beverage Technology Systems
Creates and maintains training and process documentation and job aides related to Food & Beverage Technology systems and enterprise level documentation
Leads, supports and/or coordinates all training and user development for properties as it relates to Food & Beverage Technology Systems and may include on-boarding, orientation, on-going and advanced training, on POS and Inventory Software capabilities, equipment, reporting, etc. at multiple levels including front line users, back-office users, supervisors and senior leadership and other divisions as requested
Provides Operator End-User support for properties as related to POS and Inventory System