Food and Beverage Manager

Omni Hotels & Resorts•Nashville, TN

5d•Onsite

About The Position

Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Will be required to assist in overseeing multiple F&B outlets to include; Kitchen Notes, Barlines, Bongo Java, IRD and The Pick.

Requirements

Must have Associate Degree or equivalent.
2+ years of experience in a Restaurant Management role.
Must be able to stand on feet for 8 hours a day.
Must have the ability to multitask.
Must be able to lift 20 lbs.
Must have a strong attention to detail as well as strong customer service skills.
Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.
Must be able to work a flexible schedule including weekends and holidays.

Nice To Haves

Upscale hotel experience is preferred.
Prior history utilizing Micros preferred.
Three meal dining experience (breakfast, lunch, and dinner) preferred.
Understanding of Food and Beverage financials including cost and par controls is preferred.
General knowledge of Microsoft Word, Excel, and PowerPoint.
Innovative ideas to enhance the guest experience in an upscale dining environment.

Responsibilities

Consistently ensure maximum guest satisfaction.
Be pleasant, smile, and greet all guests, using guest names when obtained
Handle all complaints to the guests' satisfaction.
Communicate with guests and receive feedback.
Monitor timing of guest experience and table turnovers.
Adjust all lights and music appropriately for each meal period.
Monitor and critique the quality and consistency of the food product.
Responsible for assigned shift, assisting in overall management of all F&B operations
Supervise and coordinate assigned shift.
Have full knowledge of all menus and beverage menus
Have full knowledge of responsible alcohol service
Pre-meal meetings conducted with service staff on a daily basis.
Supervision of floor during restaurant operation.
Ensure all side-work is completed to maintain a clean environment.
Train service personnel to follow rehearsed service scenarios.
Demonstrate excellent teamwork with internal associates
Assist with schedule, forecast, payroll, Kronos, Medallia, MOS
Complete scheduling and maintain productivity of service staff.
Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.
Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.
Contribute to the profitability of the restaurant through cost control effectiveness.
Perform weekly, monthly and quarterly forecasting.
Spot check liquor pars.
Order daily supplies.
Take food and beverage orders from guests
Enter in orders to the computer ensuring accuracy and timeliness
Manage walk-up and seated guests appropriately
Demonstrate full working knowledge of POS system
Expedite table turnover and table resetting.
Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.
During service, constantly inspect tabletops, side-stations and tray stands for consistency.
Process Accounts Payable invoices for various vendors.
Answers office phone greeting internal and external guest.
Check voicemails, e-mails and faxes and follow up accordingly.
Implement sales promotions, marketing, and merchandising programs.
Constantly perform positive up-selling techniques with service staff.
Manage and update Open Table with Reservations reviewed on a daily basis.
Manage special events.
Know emergency procedures and work to prevent accidents.
Ensure proper function of all service equipment.
Enter all maintenance deficiencies in Synergy and follow up
Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
Prohibit sale of liquor to minors.
Maintain the physical atmosphere and cleanliness of the restaurant.
Ensure staff’s uniforms and appearance meet specifications.
Know and adhere to all Omni policies, procedures, and standards.