Food and Beverage Manager

Sonesta Hotels•Baltimore, MD

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Managing of the food and beverage outlets operation to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Serve as Assistant Director of Food and Beverage in his/her absence. Job Description Manage the activities of assigned outlets staff, ensure proper coverage, communicate goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert Assistant Director of Food and Beverage of potentially serious issues. Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required. Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage. Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs. Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment. Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions. May participate in menu design and concepts with Director of Food and Beverage. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance and Guest Services. Interact with outside contacts: Guests – to ensure their total satisfaction Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) May serve as Manager on Duty or assist with other duties as assigned. ACCOUNTABILITY: Assists in supervising a large number of employees in multiple major food and beverage outlets and kitchens, and high volume banquet and convention facilities that cater to more than 500 people, and a large number of VIP and key guests. May have responsibility for evening, weekend and/or a section of operations.

Requirements

Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience.
Must speak fluent English.
This job requires ability to perform the following: Moving about the facilities Carrying or lifting items weighing up to 50 pounds Handling food, objects, products, and utensils Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Bachelor’s degree in Hotel Management, culinary arts, or related field preferred.

Responsibilities

Manage the activities of assigned outlets staff, ensure proper coverage, communicate goals, and assign/prioritize work.
Communicate and enforce policies and procedures with all staff.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
Alert Assistant Director of Food and Beverage of potentially serious issues.
Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department.
Provide input into the preparation of the annual departmental operating budget as required.
Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage.
Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis.
Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume.
Notify Engineering immediately of any maintenance and repair needs.
Conduct inventory according to established procedures and timeframes as assigned.
Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment.
Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions.
May participate in menu design and concepts with Director of Food and Beverage.
Promote teamwork and quality service through daily communication and coordination with other departments.
Interact with outside contacts: Guests – to ensure their total satisfaction Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media)
May serve as Manager on Duty or assist with other duties as assigned.