Food and Beverage Manager - Outlets

Pyramid Global Hospitality

3d•Onsite

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Outlet Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates The Outlet Manager supports the Director of Outlets in overseeing all grab-n-go outlets throughout the waterpark. This leadership position is responsible for hiring, training, and coaching the team to deliver excellent customer service. They will be responsible for ensuring that the cleanliness and food and beverage quality exceed OKANA standards The ideal candidate must have a customer-centric personality. They will be heavily involved in each outlets financial performance, including review of daily revenues and controlling costs to maximize profitability.

Requirements

Bachelor’s degree or minimum 2 years’ experience in food and beverage management.
Previous experience in high volume concessions and quick service food & beverage operations.
Leadership skills to coach & mentor the service team.
Knowledge of financial reports; ability to execute the strategies implemented by the F&B leadership team.
Sound time management skills and ability to multi-task to positively impact various operations and teams.
Read, write and speak English fluently; clear & concise communication skills
Ability to train employees in alcohol intervention, food handling, customer service and sanitation certifications.
Have or will acquire all required food & beverage certifications.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Direct and maintain food handling in compliance with sanitation laws.
Ensure compliance with all Pyramid Global Hospitality policies and procedures.
Investigate and resolve food quality and service complaints.
Maintain work areas clean and organized.
Maintain employee appearance standards in food and beverage department.
Maintain procedures for securing of moneys.
Maintain procedures for security of all hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize food and beverage department profitability.
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
Promote employee empowerment.
Maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees in accordance with Davidson policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Implement and maintain local and corporate sales and marketing plans.
Perform in the capacity of any position supervised.
Respond to all food and beverage-related guest correspondence.
Review all daily food specials for presentation, quality and pricing.
Conduct or assist in scheduling liquor liability training.
Assist managers in lowering attrition.
Conduct/attend departmental meetings.
Conduct performance appraisals.
Help develop short and long term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control (beverages, glass, china, silver, approve orders).
Maintain MSDS procedures according to OSHA.
Maintain procedures for credit control and handling financial transactions.
Menu development – restaurants/lounge concepts.
Participate in the development of the annual budget.
Annually shop competitors.