Food and Beverage Lead

Peppa Pig Theme Park•North Richland Hills, TX

15d•$18•Onsite

About The Position

Join the fun at Peppa Pig Theme Park Dallas as a Food & Beverage Shift Lead! 🎉 In this role, you’ll help bring smiles to families every day by supporting café operations, leading amazing hosts, and ensuring every guest experience is as joyful as a muddy puddle jump! 💦🐽 As a Shift Lead, you’ll serve as Supervisor on Duty when assigned, step into front-line host roles as needed, and play a key role in coaching and developing our team to deliver world-class guest service.

Requirements

High school diploma or GED required.
At least 6 months of food & beverage experience (restaurant or café preferred).
Strong customer service and guest interaction skills required.
Passion for entertaining children and families is a must! 🎈
Proven ability to train, motivate, and lead others.
Fun, outgoing, confident leadership style with excellent communication skills.
Ability to obtain required licenses or certifications as needed by law or operational requirements.
Attendance is an essential function of this role.
Must be available to work flexible schedules, including mornings, evenings, weekends, and holidays 🎄🌞.
Ability to stand, walk, and move throughout the attraction for extended periods.
Comfortable using basic computer tools.
Ability to lift, push, pull, and carry items up to 50 lbs (with or without accommodation).
Must be able to bend, reach, twist, climb, balance, and crouch during daily activities.

Responsibilities

Lead the Fun as Supervisor on Duty
Oversee smooth daily operations across Food & Beverage, Attractions, and Retail.
Act as a visible, confident leader ensuring everything runs safely and efficiently.
Support & Inspire the Team
Assign and monitor daily tasks for front-line hosts.
Motivate and coach team members to be truly guest-obsessed 🌈.
Evaluate performance and provide real-time coaching and feedback.
Deliver Outstanding Guest Experiences
Ensure guests feel welcomed, heard, and delighted at every interaction.
Respond quickly and positively to guest concerns and help create magical recovery moments ✨.
Manage queues and guest flow in busy areas safely and efficiently.
Training & Development Champion
Organize and support host training in areas like food safety, ride safety, retail standards, and profit protection.
Maintain training records and empower team members to succeed.
Operational Support
Assist with training, stocking, inventory control, scheduling, and employee engagement when not duty managing.
Follow and enforce all health, safety, and compliance standards 🦺.
This role may include additional duties as needed to support park operations.

Benefits

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

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