Food and Beverage Assistant Shift Manager

PENN Entertainment•Alton, IL

17d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Deliver guest service the Penn Way by ensuring every interaction includes our Customer Service Standards. Provide timely and knowledgeable service; always find solutions to guests’ problems. Use guest name when appropriate. Thank the guest and invite them back. - Responsible for the day to day operations of all Food & beverage outlets. Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns. Staff, schedule, evaluate, train, develop and monitor personnel. Provide discipline and other employment actions as needed. Understand department objectives, standards, guidelines and budget to achieve effective supervision of the department. Assist Food & Beverage Manager/Asst Director in the development and implementation of department management plans including budgets, labor schedules and systems of accountability. Assist Human Resources in the development and implementation of policies and procedures and rules including SOP manuals, to promote compliance with company and regulatory guidelines. Ensure staffing levels are appropriate based on business volume. Ensure restaurant personnel are meeting or exceeding our service standards. Promote the proper treatment of our customers and employees by resolving complaints, answering of questions and providing general service. Conduct informative, positive, and upbeat “All Aboard” meetings. Understand department objectives, standards, guidelines and budget to achieve effective supervision of department. Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste. Ordering of product and supplies for each outlet using Stratton Warren ordering system. Maintain the viability and integrity of all restaurant operations. Supervision of all aspects of Food and Beverage department including front & back of house operations. Employee may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service. Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls. Ensures compliance within the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. BRING US YOUR BEST. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Required to obtain and maintain TIPS certification.
While performing the duties of this job, the employee is regularly required to walk, stoop, kneel or crouch.
The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is frequently required to hear, see and smell.
The employee is regularly required to use both hands, reach in any direction, display hand/eye coordination and have finger dexterity.
Occasionally the employee is required to squat, knell, bend or stoop; and carry, push or pull up to 50 pounds.

Nice To Haves

Preferred Associates Degree and three years of experience in restaurant supervision or equivalent combination of education and experience.
Proven skills in managing high volume casual full-service dining establishments
Culinary background a plus
Good interpersonal and leadership skills
Knowledge and familiarity with computers, including the Microsoft Office Suite.
Familiarity with Micros preferred.

Responsibilities

Responsible for the day to day operations of all Food & beverage outlets.
Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.
Staff, schedule, evaluate, train, develop and monitor personnel.
Provide discipline and other employment actions as needed.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of the department.
Assist Food & Beverage Manager/Asst Director in the development and implementation of department management plans including budgets, labor schedules and systems of accountability.
Assist Human Resources in the development and implementation of policies and procedures and rules including SOP manuals, to promote compliance with company and regulatory guidelines.
Ensure staffing levels are appropriate based on business volume.
Ensure restaurant personnel are meeting or exceeding our service standards.
Promote the proper treatment of our customers and employees by resolving complaints, answering of questions and providing general service.
Conduct informative, positive, and upbeat “All Aboard” meetings.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department.
Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.
Ordering of product and supplies for each outlet using Stratton Warren ordering system.
Maintain the viability and integrity of all restaurant operations.
Supervision of all aspects of Food and Beverage department including front & back of house operations.
Employee may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls.
Ensures compliance within the department.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.

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