Folio Specialist

Ale Solutions•Saint Charles, IL

35d•$15 - $16

About The Position

CORPAY is currently looking to hire a Folio Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will be responsible for maintaining a minimum 96% accuracy on all audited folios and achieving the production goal set by the Team Lead. You will report directly to the Folio Department Supervisor and regularly collaborate with policyholders, hotel chains, and brands. How We Work As a Folio Specialist, Corpay will set you up for success by providing: Home office set up (Working hours 8-5, M-F) Company-issued equipment Formal, Virtual training

Requirements

High School diploma or equivalent preferred
2+ years of job-related experience preferred
Computer proficiency in Microsoft Office Excel, Word, and Outlook
Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player
Attention to detail and accuracy are critical skills for this position
Exhibits strong business acumen and sound judgement
Able to establish and maintain healthy working relationships with internal and external people in the course of work
Ability to assist coworkers with tasks

Nice To Haves

ACT program experience a plus

Responsibilities

Reconciling the folio with our internal database and online bank account
Determining which folio discrepancies can be billed vs. need resolution while following department procedures
Delivering high levels of customer service to policyholders when processing reimbursement checks
Assisting with or fully completing resolutions to folio discrepancies with hotels via fax, email, or phone
Processing high-priority customer requests with expediency.
Requesting folios with the hotel as needed
Maintain internal databases to ensure all relevant information is noted
Adapt to process changes while maintaining production and accuracy
Work overtime when needed
Other duties as assigned

Benefits

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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