FOH Team Member

MAPLE HOSPITALITY GROUP•Miami, FL

5d•Onsite

About The Position

This role requires a dedicated focus on guest service, bar and dining room operational support, and team efficiency. Guest & Team Service Exhibit an excellent service attitude and be willing to go out of your way to accommodate our guests. Adapt to accommodate the changing needs of the restaurant and guests. Maintain a high-level of professionalism and community. Respect guests' right of way. Support the bartenders and captains to ensure that guests are attended to. Bar Operations & Maintenance Ensure there is always enough backup liquor. Retrieve alcohol from the storage area if the bartender runs out. Pick up empty glasses and bottles from the tables and outside the bar. Wipe down tables and bar tops. Re-stock garnishes, mixes, glasses, and ice. Dining Room Operations & Support Set, organize, and restock the service area. Set and reset the dining room as needed for service. Perform table maintenance (clearing, wiping, tidying). Pick up food from the pass and deliver it to tables (food running). Return all items to their zoned location. Process togo orders Perform other tasks as assigned.

Requirements

Minimum 3 years experience in a high-volume atmosphere.
Must hold a Food Handlers certificate from an ANSI-accredited program.
Must hold an Alcohol Serving certificate from an ABC-accredited program.
Must be able to lift and carry up to 70 pounds (or 50 lbs., depending on the most conservative requirement).
Ability to walk and stand for a 6–8 hour shift.
Ability to clearly articulate guests’ needs to teammates (fluent in English).
Professional, reliable, friendly, and punctual.
Possesses and exhibits the drive to provide exceptional service.
Must be able to work flexible hours (days, nights, weekends, holidays).
Must be able to work at a rapid pace while maintaining attention to detail.
Confident and takes pride in personal style and appearance in a clean uniform.
Skilled in time management.

Responsibilities

Exhibit an excellent service attitude and be willing to go out of your way to accommodate our guests.
Adapt to accommodate the changing needs of the restaurant and guests.
Maintain a high-level of professionalism and community.
Respect guests' right of way.
Support the bartenders and captains to ensure that guests are attended to.
Ensure there is always enough backup liquor.
Retrieve alcohol from the storage area if the bartender runs out.
Pick up empty glasses and bottles from the tables and outside the bar.
Wipe down tables and bar tops.
Re-stock garnishes, mixes, glasses, and ice.
Set, organize, and restock the service area.
Set and reset the dining room as needed for service.
Perform table maintenance (clearing, wiping, tidying).
Pick up food from the pass and deliver it to tables (food running).
Return all items to their zoned location.
Process togo orders
Perform other tasks as assigned.