FOH Team Leader, Chick-fil-A Austin Peay

Chick-fil-A•Memphis, TN

32d•Onsite

About The Position

At Chick-fil-A Austin Peay, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager by following established opening and closing procedures. General responsibilities include: Enact the Operator's vision Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards Strictly adheres to all Company policies and procedures. A Team Leader is expected to develop their verbal, written and electronic communication skills, organizational and follow up skills, ability to prioritize, solve problems, share in helping achieve the restaurant's mission statement, purpose, and goals. Team Leaders are to actively develop and mentor the Team Members. Additionally, team leaders may be selected to assist Directors in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership and provides an additional opportunity for growth. A successful Team Leader must be professional, mature, patient, and growth-minded. Additionally, they must be humble, a servant leader, willing to share success, and receive positive and negative feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly they must have integrity (a deep desire to do what is right versus being right) to help build a strong, healthy organization. A Team Leader is continually ensuring that the mission statement and vision statement of the restaurant is being lived out.

Requirements

18+ years old
Demonstrated leadership experience required
High School diploma required
Available to work days, nights and weekends
Must be able to work up to 35+ hours per week
Must be available to work up to 4 Saturdays a month
Complete all leadership development assignments

Responsibilities

Engage and develop people
Accepts full responsibility and accountability for the area of the business they are leading
Lead by example - CORE 4, 2nd mile service, and ensure team members are exhibiting these behaviors
Must be fully capable of following the opening and closing procedures of the restaurant and versed in back-office procedures and computer applications
Being mentored by a Director is part of the development process of a Team Leader
Participates in weekly leadership meetings
Monitor and evaluate staffing levels to ensure Operational Excellence and Financial Return
Assist with Initial Training, Recertification, and In-Service Training of Team Members
Observe and encouragingly correct Team Members through intentional observation
Hold team members accountable to all Chick-fil-A Austin Peay policies and Chick-fil-A operational procedures
Monitoring the grounds and inside of the building before and at the end of each shift
Daily upkeep of eRQAs and Safe Daily Critical assessments
Ensuring that daily and weekly cleaning list are completed to the standard
Leaving the restaurant better than what you found it
Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
Maintaining a LEAN production environment
Coaching, evaluation, and providing accountability for kitchen team members on their shifts
Coaching the behaviors of all Team Members on their shifts. Those behaviors are:
Hustle that creates a surprisingly fast Speed of Service
Attention to detail that ensures preparation and production procedures are followed
Maintaining a work environment that ensures and promotes food safety
Vigilant attention to the organization and appearance of the kitchen
Execution of systems that ensure a refreshingly clean environment
Promoting proactive thinking with the Team Member so they can anticipate responsibilities
Maintain a positive relationship with all Leaders and Team Members
Demonstrate respect; be an example and set the tone for others
Discuss disagreements privately, professionally, and in a timely manner
Strive to promote the Chick-fil-A brand and create brand loyalty in customers
Fully aware of the vision and goals for the month and able to report on progress towards their assigned responsibilities
Make timely decisions judged to be right for the business even though they may be difficult, controversial, or circumstances may be unclear
Take ownership for decisions by standing by them and accepting resulting consequences
Help detect and resolve team breakdowns
Communicate effectively with individuals up, down, and across the organization.
Present opinions accurately and persuasively-both one-on-one and to a group
Display a contagious sense of enthusiasm for the Chick-fil-A brand.
Actively promote the Chick-fil-A brand