FOH Supervisor

The Cake Bake Shop Admin LLC•Bay Lake, FL

About The Position

The Supervisor works with the Management Team and the General Manager to direct and supervise the overall operations of the location, typically with a specific department as a focus area. The main objective of this role is to support the hourly team members to execute job responsibilities throughout the shift, delivering exceptional guest experiences. Additionally, the individual may be responsible for the completion of tasks related to (and to support) management. Job Design: The Supervisor will be assigned to a primary location, but may be asked to work at alternate locations if the need should arise. The goal of this position is to familiarize the individual with management practices and procedures to best prepare them to move into a salaried management position in the future. The Supervisor is expected to maintain a full-time (35+ hour) work schedule and will be scheduled to work in this position part-time for two shifts per week, while the remaining 2-3 shifts may be worked in any other FOH department in which the individual is trained. In the event of extended management needs, this position may increase to full time solely in the Supervisor position.

Requirements

High School Diploma or Equivalent
Current full-time employee of The Cake Bake Shop and is in good standing
Excellent oral and written communication skills combined with outstanding leadership, interpersonal and conflict resolution skills
Must be able to work 30+ hours per week and have open availability on Weekdays, Week Nights, Weekends and Holidays
Must be physically able to stand, bend or stoop and lift up to 50 pounds
Must be Servsafe certified
Must be proficient in Food and Alcohol Safety

Responsibilities

Understands all company policies and procedures
Upholds company standards, specifications, and guidelines with all food and beverage
Understands the training program in their specific department
Ensures guest relations are at the front of mind and holds their peers accountable to do the same
Embraces a culture of professionalism and is a proven leader amongst their peers
Provides conflict resolutions in a positive, effective manner
Ensures the team members are upholding company standards of service and hospitality
Champions change and embraces new initiatives that are implemented by the Executive Team
Maintains the appearance of their department within the location and monitors sanitation/cleanliness in all departments within the location
Effectively communicates and understands the core values of the company
Monitors and maintains daily POS transactions – reports any issues, and ensures items ring in correctly
Completion of any other duties as assigned by the General Manager or Management Team
Perform other duties as assigned by leadership to support the overall success of the team and organization.