FOH Supervisor

One Off Hospitality Group Ltd•Chicago, IL

About The Position

For nearly 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people—chefs, hospitality veterans, managers, and creators—who believe in the power of treating our guests like family and our restaurants like home. Rocky’s Bar & Grill and Raise the Cup Café are dynamic, high-volume concepts located within Fifth Third Arena, serving the Chicago Blackhawks community. The Front of House Supervisor plays a critical role in delivering exceptional guest experiences while supporting efficient, organized, and compliant daily operations across both concepts. The Front of House Supervisor is a hands-on leader who supports front-of-house operations through active floor presence, coaching, and operational oversight. This role is responsible for maintaining high service standards, ensuring safety and sanitation compliance, supporting staff development, and collaborating closely with BOH and leadership teams to drive consistency, efficiency, and guest satisfaction in a fast-paced, event-driven environment.

Requirements

High School Diploma or GED required
Food Handler and Basset Certification required
Ability to remain calm, professional, and solution-oriented under pressure
Strong attention to detail and ability to coordinate multiple priorities
Ability to work independently with minimal supervision
Ability to stand and walk for 8–10 hours per shift
Ability to lift and carry items weighing up to 50 pounds
Ability to operate and use all equipment necessary to run the restaurant and café
Flexibility to work varied schedules, including weekends, evenings, and event days
Must be able to tolerate potential allergens, including peanuts, dairy, gluten, soy, seafood, and shellfish

Nice To Haves

Previous FOH leadership or supervisory experience preferred
Familiarity with Toast, OpenTable, and/or 7Shifts preferred

Responsibilities

Leads by example to deliver warm, welcoming, and efficient guest service
Personally greets guests, supports seating flow, and touches tables during service
Responds to guest inquiries, concerns, and complaints with professionalism and care, escalating when appropriate
Enhances and strengthens guest relationships, both new and returning
Maintains up-to-date knowledge of all food, beverage, and café offerings
Assists with management of FOH staff, including scheduling support, coaching, conflict resolution, and documentation
Trains and mentors FOH team members on service standards, policies, and procedures
Promotes cooperative effort, team spirit, accountability, and positive morale
Steps in to support FOH positions (host, server, barista, food runner, etc.) as needed due to volume or call-offs
Oversees organization, cleanliness, and efficiency of FOH spaces, café counter, and service areas
Ensures adherence to all company safety, sanitation, and health code policies
Performs daily walkthroughs and periodic inspections to ensure equipment, facilities, and service areas are safe and operational
Takes a proactive approach to facility maintenance and communicates needs to leadership
Supports inventory awareness and proper product handling to minimize waste
Maintains strong communication with BOH leadership, managers, and staff to support smooth service execution
Works collaboratively with the management team to drive the overall success of both concepts
Demonstrates a strong understanding of One Off Hospitality’s background, core values, and philosophy
Completes administrative and operational tasks as assigned