FOH - FOH Lead

Urban Plates•Thousand Oaks, CA

8h•$17 - $18•Onsite

About The Position

The Hospitality Lead is an entry level leadership position for Team Members seeking to grow into a management position. The Hospitality Lead is responsible for maintaining an uncompromising focus on delivering excellent Guest experiences on every shift and keeping our Promise of the Urban Plates Vibe.

Requirements

At least 21 years of age.
1-2 years of food service or hospitality industry experience preferred.
Cash handling experience required.
Basic math skills required.
Knowledge of point-of-sale systems preferred.
Excellent communication skills required.
Ability to read, write and communicate verbally in English required.
Excellent guest service and interpersonal skills.
Commitment to Urban Plates’ Core Values and the Five Promises of a Great Team Member.
Ability to manage stress and perform in a high-volume environment, with a smile and willingness to connect with every Guest and Team Member.
Ability to work well under time constraints and prioritize multiple work responsibilities and tasks to meet Guests’ needs.
Ability to demonstrate a high level of self-motivation and drive.
Ability to uphold and manage standards, procedures, and processes.
Ability to work collaboratively with others.
Ability to consistently maintain a clean and professional appearance and demeanor.
Passionate about training and supporting all Team members with validations and training exercises.

Nice To Haves

Bilingual Spanish a plus.
Knowledge of point-of-sale systems preferred.
1-2 years of food service or hospitality industry experience preferred.

Responsibilities

Partners with the General Manager to ensure excellent guest service. Owns the Guest experience in the restaurant on each shift, by prioritizing and proactively addressing Guest needs.
Leads the Team in executing all Urban Plates standards related to the “Yes” Campaign and GETT Model, food quality and presentation, as well as cleanliness and sanitation.
Ensures all Hospitality Team Members (Cashier, Greeter, Runner, GSA) meet Urban Plates’ standards for uniform compliance.
Accountable for utilizing the Win the Shift card, ensuring all tasks and responsibilities are completed on every shift. Delegates tasks and responsibilities to the Hospitality Team as appropriate
Responsible for daily cash handling which includes reconciliation of previous days’ drop, count cash in safe and registers, makes bank deposits, secures necessary change for operations, and ensures all cash drawers are balanced for service.
Completes a restaurant walk-thru to ensure cleanliness and merchandising to standard prior to every shift. Works the Critical Path throughout the shift.
Prepares the communication for the day, including daily/weekly goals for Chatmeter, DoorDash order accuracy, and schedules for new Team Member training and period validations.
Performs opening and closing duties as assigned, including Brink time edits and signatures, duplicate receipts and past closed checks.
Supports a culture of safety by upholding our safety standards and reporting injuries on time to Medcor.
Ensure meal and rest breaks are made available to Team Members. You must accurately record the actual time you begin and end each meal period using the time clock. You must ensure that all meal breaks, and rest periods are duty free and are taken away from the regular work area.
Secures the building, especially at closing, ensuring the safe is locked, all doors are locked, and the alarm is set.
Utilizes the point-of-sale (POS) system to accurately enter guest’s information, take-out orders and completing the sale.
Effectively communicate with management and assists with and responds to Guests’ and Team Members’ needs and inquiries to satisfaction. Promptly address issues and problem solve.
Utilizes the Guest Feedback Binder to record complaints or serious incidents.
Assists with Back of House (BOH) and Line functions as needed or directed.
Regular and reliable attendance
May perform similar and incidental duties as required.