FOH Supervisor

King's Seafood Company•Tempe, AZ

22h•Onsite

About The Position

The Front of House Supervisors support the management team in providing friendly, helpful, and knowledgeable guest service that consistently exceeds expectations. Supervisors operate in a fun, fast-paced environment and manage multiple responsibilities, including guest interaction, expediting orders, and hands-on service. This role serves as a preparatory step before Management Training, offering an opportunity to learn the business and advance one's career. Upon hiring, individuals will be trained to deliver exceptional guest service, gain exposure to various workgroups, and are expected to understand service standards across all areas to effectively coach and support team members during shifts. The position requires contributing and excelling within a team service environment.

Requirements

Minimum of 21 years of age to serve alcoholic beverages with food.
High school graduate, some college
Any previous supervisor experience.
Food Handler Card
Ability to communicate in a satisfactory manner, both verbal and written English.
Ability to compute basic mathematical calculations.
Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions.
Ability to suggestively sell menu items and beverages.
Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Ability to maintain complete knowledge of the front of house standards
Correct maintenance and use of food serving/preparation equipment.
Experience with Point-of-sale procedures.

Responsibilities

Complete opening duties as assigned and to standard
Record all necessary information/messages in legible writing on appropriate sheets.
Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests.
Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers.
Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
Interact in courteous and professional manner with Guests, supervisors and co-workers.
Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
Follow Manager’s instructions.
Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms.
Guide the activities of the assigned assistants to ensure optimum service to Guests.
Complete all closing reports as assigned and leave duty after reporting to Manager.
Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations.
Complete comp’s or voids as needed during the shift
Follow maintenance program and cleaning schedule for each shift
Update menus and wine lists for managers
Notify management of any pertinent information related to shift activities.