FOH Shift Leader

Chick-fil-A•Greensboro, GA

29d

About The Position

A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead. ROLE PURPOSE Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience

Requirements

Previous leadership/management experience in the restaurant industry
Consistency and reliability
Cheerful and positive attitude
Loves serving and helping others
Customer service oriented
Strong interpersonal skills
Detail-oriented
Able to multi-task
Works well independently and in a team environment
Be willing and able to work a flexible schedule
Have the ability to lift and carry up to 50 lbs on a regular basis
Have the ability to stand for long periods of time
Able to work inside & outside
Schedule: Full-Time
Open: At least once a week
Close: At least once a week
Must be able to work Friday & Saturday

Responsibilities

Serve Guests through the Winning Hearts Everyday Strategy
Lead & Develop Team Members
Enforce policies and fulfill operational goals
Ensure faithful financial stewardship in the business
Influence culture and ensure implementation of Restaurant Framework
Execution of Pathway, Genuine Hospitality, 2nd Mile Service, and other WHED Strategies.
Guest Recovery
Team Member & Leadership Accountability
Keep up to date with Labor Laws & Pathway knowledge.
Track Daily, Weekly, Monthly Cleaning Tasks
Oversee and ensure effectiveness of New Hire Training
Shift Management
Food Safety
Food Quality
Maintain Facilities & Equipment
Positive Guest Experience
Manage Team Members
Culture Management
Cash Management
Catering Management
Inventory Management
Maintain LEAN/FIFO procedures to minimize waste
Cleanliness and Organization of Front of House, Walk-In Cooler, Walk-In Freezer, and Back Room
Oversee completion of Front of House Checklists
Oversee New-Hire, Team Member, & Trainer development
Create a high energy, competitive atmosphere
Model sense of urgency
Ensure next shifts are set up for success
Managage Productivity/Labor