FOH - FOH Lead
About The Position
Our Purpose is to change the way the world eats and to deliver on that purpose Our Goal is to be a great place to work where you can learn, grow, and develop both personally and professionally. Hospitality / FOH Lead: The Hospitality Lead is an entry level leadership position for Team Members seeking to grow into a management position. The Hospitality Lead is responsible for maintaining an uncompromising focus on delivering excellent Guest experiences on every shift and keeping our Promise of the Urban Plates Vibe. Blending the sights, sounds, aromas, and energy of an open kitchen with the contemporary and approachable ambiance of a local, neighborhood restaurant, the Urban Plates Vibe is truly one of a kind. The Vibe is aspirational and energetic, yet casual, comfortable and timeless. The Vibe is positive and shows pride in its appearance. It starts at the curb where the fire pits and flames of the patio set a welcoming tone. The expanse of glass shares the buzz of energy inside the restaurant. Pulled in by the buzz, our Guests are immediately embraced by the sights of our fresh food, the sounds of happy people connecting with each other, and the energy and organized chaos that let them know they made the right choice. The sights, sounds, and aromas of our Guests’ meals being prepared from scratch increase the excitement and anticipation of sitting down to enjoy a great, customized meal made from scratch. Seeing our managers and chefs walking the floor provides an extra level of confidence that allows our Guests to relax completely, enjoy their meal, and feel completely in control of their experience. The overall ambiance, including music, lights, temperature, and furnishings add to the Vibe by providing the perfect backdrop to relax, connect with friends and family, and enjoy each other’s company. Our Vibe extends to our Guests’ digital interactions and ensures they can easily and intuitively interact with us, are able to engage as many of their senses as possible and have a digital journey that closely resembles the experience in an Urban Plates restaurant. Lastly, it’s all about our promise to each of our team members. We will prepare you by building your skills by ensuring you understand the “why”, “what”, and “how” of what we ask you to do, providing clear, timely, and honest feedback on your performance to ensure you always know where you stand. We will help to develop you personally and professionally. We will support you to ensure you have the tools to do your best and in a safe work environment where you are empowered and trusted to give your best. We will give you a sense of belonging; welcome you, treat you with respect, and respect you as an individual. We will provide clarity, ensuring our team members understand Urban Plates’ vision and your role in getting us there! And finally, we will grow Urban Plates sustainably, in ways that ensure there is opportunity and a place for you when you are ready. We will reward hard work and outstanding achievement.
Responsibilities
- The Hospitality Lead is responsible for maintaining an uncompromising focus on delivering excellent Guest experiences on every shift and keeping our Promise of the Urban Plates Vibe.
Benefits
- New Urban Plates Health & Wellness Plan for all Team Members for $12 per month offering healthcare and wellness services for you and your family! Including –
- Counseling Services
- Teladoc Services
- Dental Discounts
- Hearing Care
- Fitness Membership
- Contact Lenses
- Diabetic Supplies
- Earn tips for every hour worked, in addition to hourly pay
- Ability to earn additional compensation from our Team Member recognition program.
- Paid position training (and cross training available)
- Flexible scheduling
- 75% off meals
- Paid sick time
- Benefits include Health/ Medical (HMO and PPO options), Dental, and Vision Insurance, Life & AD&D, Supplemental Life & AD&D, basic long-term disability, employee assistance program, accident and hospital indemnity insurance, flexible spending account, pet insurance, and our 401k– for those who qualify
- Access to our UPLift Emergency Grant Program
- Opportunities for advancement and Career Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
