FOH Operations Director (High-Volume QSR)

Cooper Connect

15d

About The Position

We are looking for an enthusiastic Front of House Operations Director to join our team at Chick-fil-A. This is a hands-on operational leadership role where you will own the guest experience, equip leaders, and drive excellence on the front lines. This role and it's development plan is built for leaders experienced in high-volume, quick-service or similarly fast-paced environments. Company: Chick-fil-A Arizona & Ocotillo Owner/Operator Laura Hasler is continuing to build a legacy with Chick-fil-A. Her dad became an Owner/Operator when she was 6 months old, so she's passionate about carrying out the legacy that the Cathy family and her dad started! Laura is passionate about offering long-term career growth opportunities in their local family business, or launching future Owner/Operators Chick-fil-A Arizona & Ocotillo is in the top 20% for customer satisfaction scores and they have goals to be in the top 20% in all metrics and grow multi-unit Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years Chick-fil-A is the fastest growing Quick Service Restaurant in the nation Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022) Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024 Value and Appreciate Employees

Requirements

2+ years leading teams in a high-volume, systems-driven restaurant or service environment (QSR strongly preferred)
Experience in Chick-fil-A or a comparable high-volume, service-focused brand (e.g., In-N-Out, Raising Cane’s, Whataburger, Starbucks, etc.) is strongly preferred.
Proven ability to train, coach, and develop leaders
Confident communicator with strong command presence during busy shifts
Full-time open availability including Friday & Saturday
Passion for hospitality excellence and alignment with Chick-fil-A’s values

Responsibilities

Own real-time throughput across Drive Thru, Mobile Thru, and Front Counter
Lead leaders who manage speed-of-service metrics, labor deployment, and guest flow
Develop & improve systems that allow hospitality to scale at high volume
Managing a team of 50+ by setting clear expectations and holding people accountable to high standards
Implementing systems to improve productivity, reduce labor waste, and steward profitability
Partnering cross-functionally with Back of House to ensure smooth handoffs and seamless guest experiences