FOH Assistant Manager

Flour Bakery + Cafe•Boston, MA

1d•$53,000 - $70,000

About The Position

Do you like to eat award winning baked goods and sandwiches? Do you like managing an all-star team in a wonderful environment? If so, then you're in luck! Flour Bakery + Cafe is searching for an Assistant Front-of-House Manager for our growing team! This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times. The Assistant Manager is a bakery leader reporting to the FOH Manager and supporting the FOH Manager in achieving their objectives and performance goals within the context of the Flour mission. The Assistant FOH Manager primarily focuses on the service, food, environment and efficiency tenets of our mission. Success in the Assistant FOH Manager role includes incredible hospitality while developing team members by providing ongoing coaching and training in order to ensure high performance and effective succession planning.

Requirements

At least one year of supervisory experience in the food service industry
Have early morning, closing, holidays, and weekend availability
Ability to delegate and lead by example
Perform well under pressure and thrive in a fast-paced environment
Clearly communicate within a team
Be highly organized and possess strong time-management skills
Candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement.

Responsibilities

Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service
Help to maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flours’ Mission
Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
Demonstrate leadership of the bakery by keeping up with cleanliness and organization and/or assigning cleanliness and organization roles to your fellow employees
Contribute to the development of Counter Staff and Shift Leads by providing regular coaching and feedback to build their knowledge and skills
Recognize and respond to performance issues with FOH Manager oversight
Assist staff in building their expertise of our menu of bakery and savory products as well as retail so that they may accurately answer customer questions and make personal recommendations
Demonstrates a mastery of and ability to oversee both our catering orders and our delivery system including managing the follow-up on all catering orders
80:20 ratio of working on the line: office work
Writing and distributing staff schedule, running list and timecard maintenance for payroll prep
Other duties as assigned