FMS Operations Support Specialist

Mains'l • Brooklyn Park, MN

4d • Hybrid

About The Position

At Mains’l Services, we believe people should have choice, control, and dignity in how they live their lives. As an Operations Support Specialist, you’ll play a key behind-the-scenes role supporting the day-to-day operations of our Minnesota Financial Management Services (FMS) program.
In this role, you’ll ensure smooth, accurate, and compliant processes—helping participants successfully self-direct their services while collaborating across teams to keep operations running efficiently.

Requirements

• Strong attention to detail and ability to manage multiple priorities
• Excellent customer service and communication skills
• Comfort working with data, systems, and problem-solving
• Ability to work independently in a fast-paced environment
• Proficiency with Microsoft Office (Excel experience preferred)

Nice To Haves

• Experience with data entry or database systems
• Experience in human services or supporting individuals with disabilities
• College degree

Responsibilities

• Deliver FMS services in compliance with state and federal regulations
• Serve as a knowledgeable resource on Minnesota self-directed services
• Respond to calls and emails within one business day
• Process documentation accurately and within established timelines
• Collaborate across teams to resolve issues and improve processes
• Maintain high standards for productivity, accuracy, and customer service
• Enter and manage participant budgets
• Process invoices, reimbursements, and payments
• Maintain accurate participant, employee, and vendor records
• Track spending and ensure alignment with approved budgets
• Support onboarding for participants and employees
• Ensure all documentation is complete and compliant
• Guide employees through onboarding and system setup
• Coordinate background checks, enrollment steps, and required notices
• Verify eligibility and monitor ongoing compliance
• Conduct monthly audits and resolve discrepancies
• Review budgets, payroll, and financial activity for accuracy
• Support reporting and ensure adherence to FMS regulations
• Assist with system updates, testing, and implementation
• Manage high-volume data entry with strong accuracy
• Track progress and communicate updates to the team

Benefits

• Paid training
• Education Assistance – up to $2,000 per year
• 401(k) with company match
• Paid Time Off and Sick Time
• Health, Dental, and Vision Insurance
• Life Insurance
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees