Flow Cytometer Systems Field Service Engineer

Technical Data • New York, NY

54d • $87,000 • Remote

About The Position

About the Role: Location: Must reside in the NYC region We seek a skilled and motivated Field Service Engineer specializing in Flow Cytometer Systems and Cell Sorting equipment. You will provide technical support, repairs, and troubleshooting in clinical environments, working closely with healthcare professionals to ensure optimal system performance and reliability.

Requirements

• Customer-first mindset with empathy and professionalism.
• Logical problem solver with strong work ethic and dependability.
• Team-oriented, collaborative, and adaptable to change.
• Committed to delivering cost-effective solutions that minimize downtime.
• Associate Degree in Biomedical Engineering or related field preferred.
• 2-3 years of service and customer-facing experience; 1 year in engineering, medical, or science-related environments preferred.
• Strong technical knowledge, problem-solving skills, and familiarity with automation/robotics systems.
• Excellent communication, documentation, and interpersonal skills.
• Proficiency with Microsoft Windows, Office, and PC/network troubleshooting.
• Ability to work independently, adapt to new technologies, and escalate issues appropriately.
• Experience in equipment calibration, data gathering, and service goal monitoring.

Responsibilities

• Install, modify, maintain, and repair flow cytometer systems, cell sorting equipment, and related laboratory instrumentation.
• Configure and support digital products, middleware, and instrumentation integrations.
• Diagnose and resolve technical issues onsite or remotely, replacing parts as needed.
• Maintain accurate service records in compliance with SOPs and regulatory requirements.
• Coordinate problem resolution to minimize downtime and maximize customer satisfaction.
• Manage company assets, including tools, parts, and inventory.
• Serve as the primary liaison between customers and the company, ensuring clear communication.
• Support cross-departmental collaboration to improve service efficiency.
• Perform corrective maintenance, installations, and performance assurance within targeted timelines.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees