Floral Manager

Good Food Holdings Companies • Portland, OR

4d

About The Position

Leads floral department and staff, including financial stewardship, customer service, merchandising, work safety, communication and performance management. Provides exceptional customer service and contributes to a positive and collaborative team environment. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. This is a management/leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

Requirements

• 2+ years floral design experience with demonstrated knowledge of flowers and plants required.
• Previous customer service, retail or grocery experience preferred.
• Exceptional creativity with strong eye for design.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Prior ordering and inventory management experience required.
• Proficiency with Microsoft Word, Outlook, and Excel with ability to learn new computer programs.
• Basic math and computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.
• Previous supervisory or management experience required.
• Skills to manage financial results, including labor, sales and profit margin.

Responsibilities

• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing, service levels and adherence to merchandising standards and category schematics.
• Reads and understands merchandising information. Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity. Handles escalated difficult customer service situations and seeks solutions to delight the customer.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals. Develops and executes a plan when results do not meet expectations.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Orders floral products according to seasonal needs; maintains inventory levels to achieve sales and margin goals.
• Trains department and others working in the department. Adapts approach to different learning styles among staff.
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Utilizes design knowledge and creativity to make custom arrangements and assist customers in product selection. Confers with customers regarding specifications and preferences.
• Demonstrates excellent knowledge of floral products and plants, keeps up with industry trends. Educates customers on care and handling of floral and plant products.
• Processes, waters, cuts, conditions and cleans flowers and foliage for display and storage. Maintains the organization, rotation and cleanliness of customer facing and back stock areas.
• Receives and unloads merchandise; checks quality, count and condition.
• Plans, leads and analyzes inventories.
• Participates actively in the maintenance and enrichment of a workplace safety culture.
• Understands and enforces New Seasons Market work safety policies and guidelines set forth by OSHA and other regulatory agencies. Takes appropriate action on work safety concerns raised by staff and regulatory agencies.
• Identifies and addresses factors that contribute to the functionality of store/department equipment. Follows through with service/maintenance needs. Ensures staff members are properly trained on equipment and safety processes.
• Promotes the highest level of department cleanliness. Ensures general housekeeping and janitorial tasks are scheduled and conducted on a regular basis and ensures sanitation standards established by store policy and state and local health departments are practiced.
• Demonstrates proficiency with emergency procedures, safety equipment and MSDS.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.

Benefits

• All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount.
• Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits.
• Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program.
• Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure.
• Staff may be eligible for paid holidays, depending on schedule and tenure.
• Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed