Floral Manager

Albertsons Companies•Phoenix, AZ

2h•Onsite

About The Position

The Floral Manager directs and controls the operation of the floral department according to Company standards. This role involves training and supervising assigned personnel, ensuring customer service, quality, freshness, and selection of floral products. Key responsibilities include ordering, receiving, preparing, pricing, and merchandising all floral products. The manager champions customer service programs, handles customer relations, and monitors associate performance, including recommending personnel actions. They are responsible for product freshness, responding to special occasion merchandise requirements, sales trends, and customer feedback. The position also entails performing receiving duties, adhering to product handling guidelines, decorating plants, making bows and balloons, and preparing bouquets. The Floral Manager controls shrink and cost, ensures proper signing and pricing, conducts inventories, processes administrative paperwork, and is accountable for meeting customer service, sales, and profit objectives. They must comply with workplace safety rules and maintain cleanliness and sanitation of the work area and equipment.

Requirements

Working knowledge of all job duties within the Floral Department.
Basic knowledge of botany.
Knowledge of perishability and seasonality of products.
Proper product conditioning and handling.
Safety and sanitation procedures.
Strong communication skills.
Good leadership and interpersonal skills.
Proven ability to manage people.
Ability to maintain composure in dealing with customers and co-workers.
Knowledge of employment laws and workplace practices.
Good understanding of overall company practices and Floral Department policies and procedures.
Analytical ability to handle administrative details such as planning orders, sales projections, scheduling and supervising.
Ability to judge and react to business activity.
Manual dexterity and good eye-hand coordination are necessary.
Mental alertness is necessary to ensure safe and accurate completion of work activities.
Knowledge of basic mathematics and weights and measures.
Knowledge of produce variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.

Responsibilities

Directs and controls the operation of the floral department according to Company standards.
Trains and supervises personnel assigned.
Ensures customer service, quality, freshness and selection.
Orders, receives, prepares, prices and merchandises all floral products.
Champions Company and Division customer service programs to meet or exceed Division customer service goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertson's philosophy of personalized service in the floral department.
Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned.
Monitors associate performance and recommends personnel action such as hiring firing, layoff and disciplinary action.
Schedules associates assigned to ensure adequate coverage and service level.
May order balloons, helium tanks, plants, flowers, accessories and supplies.
Ensures product freshness and selection.
Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback.
Performs receiving duties including breaking downloads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product.
Adheres to product temperature and storage guidelines and follows proper packaging techniques.
Properly conditions and handles all indoor and outdoor plants, shrubs and flowers.
Follow proper processing procedures for all cut flowers.
Decorates plants.
Makes bows and balloons.
Prepares bouquets.
Controls shrink and cost.
Prevents the sale of product that does not meet standards.
Complies with all workplace safety rules and regulations.
Ensures proper signing and pricing.
Performs periodic inventories.
Process administrative paperwork and maintains accurate department records.
Responsible for meeting customer service, sales and profit objectives.
Implements correct product preparation techniques.
Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.
Assists customers by making product suggestions and engages in suggestive selling.
Makes intercom announcements.
Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties.