Floral Manager

Albertsons•Goodyear, AZ

6d•Onsite

About The Position

PURPOSE: Directs and controls the operation of the floral department according to Company standards. Trains and supervises personnel assigned. Ensures customer service, quality, freshness and selection. Orders, receives, prepares, prices and merchandises all floral products. DUTIES AND RESPONSIBILITIES: Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the floral department. Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned. Monitors associate performance and recommends personnel action such as hiring firing, layoff and disciplinary action. Schedules associates assigned to ensure adequate coverage and service level. May order balloons, helium tanks, plants, flowers, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback. Performs receiving duties including breaking downloads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs and flowers. Follow proper processing procedures for all cut flowers. Decorates plants. Makes bows and balloons. Prepares bouquets. Controls shrink and cost. Prevents the sale of product that does not meet standards. Complies with all workplace safety rules and regulations. Ensures proper signing and pricing. Performs periodic inventories. Process administrative paperwork and maintains accurate department records. Responsible for meeting customer service, sales and profit objectives. Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal. Assists customers by making product suggestions and engages in suggestive selling. Makes intercom announcements. Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area. Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. Other necessary and required duties.

Requirements

Requires working knowledge of all job duties within the Floral Department
Requires a basic knowledge of botany, knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures
Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers
Requires knowledge of employment laws and workplace practices
Requires a good understanding of overall company practices and Floral Department policies and procedures
Requires analytical ability to handle administrative details such as planning orders, sales projections, scheduling and supervising
Requires the ability to judge and react to business activity
Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 60 lbs
Bends, stoops and reaches frequently
Pushes and pulls fully loaded hand trucks and pallet jacks
Performs repetitious arm movement to prepare, package and display products
Manual dexterity and good eye-hand coordination are necessary
Mental alertness is necessary to ensure safe and accurate completion of work activities
Requires knowledge of basic mathematics and weights and measures
Must have knowledge of produce variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures
Operates telephones, knives, scissors, safety cutters, stem cutters, wire, staples, hot glue guns, spray paints, balloon heat sealing machines and helium tanks
Utilizes cleaning supplies and equipment
Utilizes knives and safety cutters
Hands are frequently exposed to cold water, rose thorns, and a wide variety of plants, flowers, soil mixtures, flower arranging materials and cleaning agents
Requires use of latex gloves
May be required to work nights, weekends and holidays
Scheduled hours will vary
Good attendance is required
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties

Responsibilities

Directs and controls the operation of the floral department according to Company standards
Trains and supervises personnel assigned
Ensures customer service, quality, freshness and selection
Orders, receives, prepares, prices and merchandises all floral products
Champions Company and Division customer service programs
Handles customer relations
Promotes personalized service in the floral department
Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned
Monitors associate performance and recommends personnel action
Schedules associates assigned
Orders balloons, helium tanks, plants, flowers, accessories and supplies
Ensures product freshness and selection
Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback
Performs receiving duties
Adheres to product temperature and storage guidelines and follows proper packaging techniques
Properly conditions and handles all indoor and outdoor plants, shrubs and flowers
Follow proper processing procedures for all cut flowers
Decorates plants
Makes bows and balloons
Prepares bouquets
Controls shrink and cost
Prevents the sale of product that does not meet standards
Complies with all workplace safety rules and regulations
Ensures proper signing and pricing
Performs periodic inventories
Process administrative paperwork and maintains accurate department records
Responsible for meeting customer service, sales and profit objectives
Implements correct product preparation techniques
Uses and operates related equipment
Assists customers by making product suggestions and engages in suggestive selling
Makes intercom announcements
Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity
Other necessary and required duties