Floor Supervisor

Hilton Garden Inn Oxford AL•Oxford, AL

17h•Onsite

About The Position

The Floor Supervisor's responsibilities are to inspect for cleanliness and overall appearance of the guest rooms, surrounding corridors, public areas and to assist the Housekeepers if needed. The role also involves being courteous, pleasant, and responsive to guests' needs and requests to ensure their stay is comfortable and enjoyable. This position requires adherence to all Zenith Management Company standards and reporting any equipment problems to the Building Manager or Housekeeping Executive. The company provides a hospitable environment for both employees and guests, offering various employment options including seasonal work, full-time careers, flexible schedules, steady employment, and opportunities for extra cash or career growth, by hiring friendly employees who provide quality service.

Requirements

Highly organized.
Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
Strong Guest Service Skills
Must have attention to detail and be customer service oriented.
Ability to communicate satisfactorily with guests, management, and co-workers.

Responsibilities

Adhere to all Zenith Management Company standards
Responsible to inspect for cleanliness of guest rooms, public areas and for reporting any any equipment problems to the Building Manager or Housekeeping Executive.
Inspect bed and bathroom linens for cleanliness and condition.
Reports to Building Manager or Housekeeping Executive any unexpected vacant rooms
Inspect all check outs to see when guests depart and for general condition of the rooms
Check all vacant rooms to be sure room was in fact vacant
Change room status in computer to Vacant Inspected once room is completed and inspected
Assist Housekeepers as needed
Check all closets for condition and cleanliness, remove any unnecessary items left in closets
Have knowledge of fire alarm/carbon monoxide alarm and evacuation procedures
Must perform any other required duties as requested by the Housekeeping Executives or Building Manager to aid in better operation of the hotel and service to the guests
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.