Floor Supervisor

Family HealthCare Network • Hanford, CA

2d • $25 - $34

About The Position

The Floor Supervisor is responsible for smooth patient flow, access, and the
direct supervision of the clinical support staff on the floor during daily
operations in the health center.

Requirements

• Requires significant organizational skills, to manage and direct the activities of one or more functional areas of the organization.
• Job duties require the ability to provide leadership and motivation to others.
• Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances.
• Ability to devise effective solutions to situations encountered based on the general goals. Duties require drawing conclusions using inference and logic, which may be different than the conclusions that could be drawn by others and objectives of the function.
• Job duties require advanced work-related skills beyond completion of high school, including written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge, typically obtained through on the job experience, and;
• Two years of professional growth that demonstrates the acquisition of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
• Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
• Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
• Requires Medical Assistant/LVN Certification.
• Job duties require the employee to effectively communicate, verbally and in writing, their opinions, and extrapolations of information they collect and synthesize/analyze.
• Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
• Compiles, analyzes, and prepares information in an effective written form, including correspondence, reports, articles, or other documentation.
• Effectively conveys technical information to non-technical audiences.

Responsibilities

• Provides support and floor supervision to departmental staff.
• Responsible for facilitating efficient patient flow by coordinating the front and back office and ancillary services throughout the health center.
• Conducts continuous rounding on the floor, within the health center, to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies, and infection control guidelines.
• Assists with handling patient complaints including assisting the patient with a viable solution to the problem.
• Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
• Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees