Floor Supervisor

TerrAscend • Berkeley, CA

1d • $25 - $25

About The Position

This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations to support store management. Based at our Apothecarium Berkeley location.

Requirements

• Must be 21 years of age or older and be able to pass a background check
• High school diploma or GED required
• 0-2 years of retail experience required; key holder experience preferred
• Trustworthy with highly confidential materials and information
• Minimum two years experience in retail customer service
• Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.
• Superior organizational skills, detail-oriented with the ability to work independently
• Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
• Strong verbal and written communication skills
• Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
• Trustworthy with highly confidential materials and information
• Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
• Must be comfortable following Covid-19 precautions
• Able to push, pull, lift, or move a minimum of 50lbs
• Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time
• Capable of using hands and fingers to touch, handle, feel and pick
• Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines
• Utilize chemicals (such as bleach) to clean and maintain facility/equipment
• Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection
• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Nice To Haves

• Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.

Responsibilities

• Assist store manager in reaching all store objectives daily
• Ability to oversee all cash functions and perform all duties including opening and closing procedures
• Confident and making assertive decisions – the potential of being the only lead in building
• Consistently monitor and encourage team members to meet the companies service standards
• Proactive in solving customer concerns and escalations
• Committed to ensuring customer satisfaction
• Help promote a positive work environment and team morale
• Comfortable training new team members, including the ability to coach on KPIs and sales goals

Benefits

• Employee Discount (all employees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health, vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program
• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED