Floor Supervisor

Virgin Hotels Central Services LLC•New York, NY

About The Position

We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. The main gig for the Housekeeping Supervisor is to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart. The Housekeeping Supervisor is always visible and is constantly walking the floor, checking rooms and assisting as needed. They do this by working with a collaborative hotel-wide team. We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)!

Requirements

Great team player with the ability to create excellent working relationships
Strong communication and presentation skills
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Enthusiastic and Passionate
Must love techy-gadgets; we will have lots of them!
Unmatched attention to detail
Current, legal and unrestricted ability to work in the United States
High school education or equivalent
Minimum 1 year of Housekeeping experience.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Proficient computer knowledge

Nice To Haves

Spanish helpful but not required

Responsibilities

Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
Works closely with the Assistant Director of Housekeeping and Front Office team to ensure all guest preferences are executed. We love going the extra mile and putting the guest first (we hope you do too!).
Training, training, training! And more training!
It’s about the money, honey! You’ve got some budgetary guidelines to follow – we are looking for a lean and mean scheduling machine.
It’s all about the guest! Understands flexibility, “gray areas” and see and wiggly lines.
Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

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