Floor Supervisor

Theisen's Home-Farm-Auto•Jefferson, WI

1d•Onsite

About The Position

The Floor Supervisor assists the store manager in operating a store that emphasizes customer service, maintains associate morale, provides training, and maximizes sales and profits. This role involves overseeing associate coverage, productivity, and adherence to procedures, as well as providing input for performance evaluations. The supervisor will also perform opening and closing duties, manage cash drawers, and act as a liaison between management and hourly associates. A key aspect of the role is providing excellent customer service, assisting customers with their needs, and performing general store tasks like stocking and recovery. The position requires strong leadership, organizational, and problem-solving skills, along with a commitment to the company's values of Customer First, One Connected Team, and Giving Back.

Requirements

Bachelor’s degree in business related field preferred
Minimum 2 years of related retail experience
Satisfactory completion of National Retail Hardware Association test within three months of starting
Valid driver’s license with clean driving record
Proficient in Word, Excel, Outlook and Power Point
Knowledge of spreadsheet analysis
Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to calculate figures and amounts such as discounts, percentages, and volume
Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
Ability to work well under pressure with attention to detail and flexible in attending to new priorities as they arise
Good decision-making and problem-solving skills and ability to make realistic and rational decisions based on logical assumptions and relevant facts
Strong customer service skills
Possess a positive attitude, good listening skills, patience and an outgoing personality

Nice To Haves

Some knowledge in construction, maintenance, electrical, repair, plumbing, forklift and pallet jack operations

Responsibilities

Assist manager with ensuring proper associate coverage throughout departments
Perform or assist with scheduling and time clock functions
Monitor associate productivity and intervene as necessary
Ensure associates are following all procedures, dress code, wearing name tags, and completing paperwork
Provide input for manager regarding associate performance evaluations
Help identify projects and coordinate completion
Perform opening and closing functions and prep of cash drawers
Carry out directives of the managers as requested and liaise between manager and hourly associates
Perform tasks normally required of associates in the majority of classifications
Assist customers with their questions, needs, and loadouts
Provide excellent customer service
Run cash register as needed
Assisting with straightening, facing, cleaning, stocking and recovery
Other duties as requested by management
Assign and evaluate work
Recognize under-performing associates
Coach, mentor, delegate, do planning, recordkeeping, reporting, supervising, and training