Floor Supervisor, Table Games

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

Summary Statement: The Table Games Floor Supervisor is responsible for front line guest service in table games. This includes welcoming the gaming guests to Resorts World, monitoring guest gaming play, assisting guests with various needs and supporting efforts to promote game play. Key responsibility is to provide outstanding guest service and contribute to the guest experience. Primary Job Duties: – Includes but is not limited to: Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operational information. Support close floor surveillance over assigned area to detect any irregularities on the part of players or established procedures. Maintains relevant knowledge of industry through continuing education and training. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested. Qualifications: – Includes but is not limited to: Ability to successfully mentor a team. Ability to learn various gaming rating and tracking systems. Ability to work varied shifts, including nights, weekends, and holidays. Polished appearance and demeanor. Excellent customer service skills. Ability to effectively communicate in English. Ability to obtain and maintain full knowledge and understanding of company and departmental rules, regulations, policies, and procedures. Preferred: Previous experience working in a large, luxury resort setting. Minimum Education and Experience: At least 21 years of age. High School Diploma or equivalent. Minimum of five years of experience in gaming casino operations. Minimum of three years of gaming casino leadership/supervisory experience. Minimum of two years working in a luxury property. Must be proficient in at least three major casino table games, such as Roulette, Craps, Blackjack and Baccarat. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States. Ability to obtain the following: Nevada Gaming Registration Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed in a fast-paced Casino environment. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Must be able to stand for long periods of time. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Requirements

• Ability to successfully mentor a team.
• Ability to learn various gaming rating and tracking systems.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and departmental rules, regulations, policies, and procedures.
• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of five years of experience in gaming casino operations.
• Minimum of three years of gaming casino leadership/supervisory experience.
• Minimum of two years working in a luxury property.
• Must be proficient in at least three major casino table games, such as Roulette, Craps, Blackjack and Baccarat.
• Proof of eligibility to work in the United States.
• Ability to obtain the following: Nevada Gaming Registration

Nice To Haves

• Previous experience working in a large, luxury resort setting.

Responsibilities

• Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operational information.
• Support close floor surveillance over assigned area to detect any irregularities on the part of players or established procedures.
• Maintains relevant knowledge of industry through continuing education and training.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED