Floor Person/Safe Deposit Attendant

Apple Bank•New York, NY

52d•$19 - $23•Onsite

About The Position

The Floor Person/Safe Deposit Attendant maintains the flow of customer traffic in the branch, by directing lines at teller windows and platform areas, as well as granting safe deposit customers access to their safe deposit boxes. The incumbent in this position may be responsible for opening and closing the bank, allowing employees to enter/exit the premises, and reporting all potential security issues that may arise to branch management.

Requirements

High school diploma or GED required.
6+ months working in a bank setting.
Knowledge of policies and procedures related to daily safe deposit operations.
Must possess basic computer skills.
Knowledge of bank security procedures including alarms and surveillance cameras.
Display strong interpersonal skills when interacting with customers.
Demonstrated ability to identify potential security issues and provide a resolution in a timely manner.
Display courteous and friendly behavior.
Ability to lift and carry safe deposit boxes weighing up to 10 lbs. from vault to coupon room.
Ability to climb a step stool to remove safe deposit boxes from the nest.
Must be able to work weekends and/or extended hours or at neighboring branch locations as needed.
Mandatory training may require occasional travel.
Visa sponsorship not available.

Responsibilities

Stand on the banking-floor at all times and observe customer traffic flow; maintain lines at teller windows and platform areas.
Respond to customer inquiries and refer them to appropriate areas within the branch for detailed information or service.
Report unusual situations or potential issues that were observed on the banking floor to branch management.
Assist customers in the rental of new safe deposit boxes and/or the surrendering of existing boxes; refer all estate and legal safe deposit box matters to branch management.
Verify signature on access ticket versus customer contract prior to granting customer access to a safe deposit box.
Escort customer to the bank vault, remove safe deposit box from the nest and carry box to a coupon room.
Inspect the coupon room to ensure that personal articles were not left behind and return the box to the nest in the presence of customer.
Ensure that sufficient number of locks for safe deposit boxes are available on premises.
May open the bank in the morning; close and lock bank doors at the end of business.
Maintain security at branch by admitting only authorized p before and after bank hours.
Maintain vault area and depositor tables in a neat and orderly manner; replenish necessary supplies.
Update records and performs data entry.
Ensure current interest rates are properly posted and product literature is displayed in racks.
Assist in changing the locks for customers who lost keys.
May be required to perform light custodial duties, including but not limited to cleaning the banking floor to maintain a neat appearance; sweeping the sidewalk to remove litter and performing light snow removal during periods of inclement weather.
May assist with the opening and or closing of the vault.
Adhere to Bank Code of Conduct.
Perform other duties as requested.