Floor Manager

H&M Group•Costa Mesa, CA

3d•$26 - $29

About The Position

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Requirements

Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
Comfortable working varied hours, including evenings, weekends, and holidays.

Nice To Haves

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
Analyse sales data and collaborate with the Store Manager to maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent, contributing to development plans that support team progression
Oversee daily store operations, ensuring efficiency and alignment with brand standards
Act as a brand ambassador, consistently delivering the best possible experience for every customer
Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Benefits

25% staff discount across all H&M Group brands—available both in-store and online
H&M Incentive Program (HIP)
Dental & Vision Plans
401 (k)
Paid Time Off- including your birthday!
Health Savings Account (HSA)
Life & Disability protection
Employee Assistance program (EPA)
Commuter Benefits
Pet Insurance