Floor Manager

MaKiin Concepts•Houston, TX

5d•$55,000 - $65,000•Onsite

About The Position

Makiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food. Our mission is to illuminate the unknown, celebrate the overlooked, and transport you to the heart of captivating stories waiting to be unveiled. We are dedicated to immersing our guests in an extraordinarily full Eastern culture experience that transcends the boundaries of traditional food and accommodation. This upscale restaurant is seeking a Floor Manager . We are searching for an outgoing and qualified professional who is motivated by results. Our managers and chefs work as a team to provide an outstanding dining experience for our guests. Our work environment includes: Innovative and passionate group of people that love food. We take pride in our employees’ work ethics and creativity.

Requirements

Minimum of 2 years’ experience in restaurant management in a fine dining concept.
Store volume sales +3MM
Excellent leadership, communication, and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Strong customer service mindset and the ability to handle customer complaints effectively
Knowledge of health and safety regulations and licensing requirements for restaurants
Excellent organizational and time management skills
Ability to work evenings, weekends, and Holidays as required
Must be eligible to work in United States
Must agree to a background check
2+ years’ experience in managing a team of 25+ employees
2+ years’ experience as restaurant manager in a fine dining restaurant with +3MM in sales.
Working knowledge of business and software
Working knowledge of POS and inventory systems

Nice To Haves

Wine and liquors knowledge is a plus

Responsibilities

Responsible to interview, select, train, supervise, counsel discipline FOH staff
Institute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materials
Responsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunity
Responsible to schedule direct staff in their work assignments
Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties
Responsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservations
Assist GM on managing the wine and bar program
Organize special events in the restaurant and offsite
Maintain rapport with all teams and help drive the Makiin hospitality culture
Ensure proper operating process are in place and followed
Responsible to monitor as well as take action to make sure food quality service standards are met
Responsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define quality
Responsible to give guidance towards improvements make necessary adjustments for consistency
Help G.M manage payroll processes – time entries, tip management on a daily basis
Help G.M manage P&L and cost optimization, evaluate the cost-effectiveness of all aspects of the operation, develop as well as implement cost-saving profit-enhancing measures
Responsible to create forecast as well as revenue reports write correspondence
Responsible for restaurant marketing, including digital marketing, website, and social media management
Responsible to manage and maintain an online ordering system
Adhere to all safety and sanitation regulation per company’s standard and health code
Manage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEat
Responsible to maximize revenue and profitability
Manage restaurant operating processes, POS system, online ordering system, inventory