Floor Manager Table Games

Resorts World Las Vegas•New York, NY

5d•$90,000 - $100,000

About The Position

Position Overview: The Table Games Floor Manager is expected to exemplify our core values, which are honesty, loyalty, compassion, hard work and harmony. The Table Games Floor Manager is responsible for assisting in the effective management of the Table Games Department. This role involves providing guidance and support to staff to achieve departmental goals, ensuring exceptional customer service, and contributing to the efficient and profitable operation of table games facilities. As well as maintaining a high-level knowledge of Table Games requirements in regards to the gaming and federal regulations, policies and procedures for ensuring adherence to them by themselves and the staff they are leading. The Floor Manager will also foster superior relationships with staff, customers, and vendors. Essential Functions/Requirements: • Must be 18 years or older and eligible to work in the United States. • High School Diploma or equivalent. • Must be able to qualify for, apply for, obtain, and maintain an appropriate license through the New York State Gaming Commission. • Minimum of 1 year Table Games Supervisor or above experience in a class III gaming facility is preferred or minimum 1 years Table Games Dealer and/or Dual Rate Dealer experience in a class III gaming facility. • Must have at least 3 of the 5 core games (Blackjack, Craps, Roulette, Baccarat, and Pai Gow Tiles). • Comprehensive knowledge of NY gaming commission rules and regulations. • Strong leadership, problem-solving, administrative, multi-tasking, organizational, and prioritization skills. • Proven proficiency in basic math, with the ability to accurately perform mathematical functions applicable to business needs. • Proficiently use current and future technologies for gaming operations, patron tracking, and table accounting. • Strong communication skills, including the ability to read, analyze, and interpret documents (e.g., policy and procedure manuals, reports), write detailed information, instructions, and correspondence, and effectively present information in one-on-one and group situations. • Ability to respond to common inquiries from other team members or guests. • Fluency in English required. • Proficient understanding and ability to use all technology used in the Table Games Department, such as smart tables, patron rating systems, progressive wager systems, and scheduling systems. • Actively monitor gaming and non-gaming areas to detect and prevent irregular play, theft, fraud, and other activities both gaming and non-gaming that threaten company assets or integrity. • Ability to remain organized and professional in a high-pressure situation. • Skilled in establishing and maintaining effective working relations with staff. • Track and document patron play using the Casino Management System, including monitoring wager amounts, length of play, buy-in amounts, and wins/losses. • Complete, verify, and appropriately sign all associated documents (e.g., card/dice bags, fills, credits, payout slips, table inventory slips, error notification slips, and marker slips). • Accurately complete and verify all transactions in accordance with company policy. • Inform Table Game Pit Managers or above of all irregularities, including errors and suspicious activities. • Ability to troubleshoot minor system and equipment faults or effectively escalate issues to direct management when appropriate. • Ability to perform the manual version of all job functions if the system used is non-functioning or otherwise instructed to do so by management. • Ability to deal on a game within an assigned section in situations dictated by management as appropriate, such as an emergency. • Maintain company, employee, and patron information confidentiality. • Assist with managing all inventory issues, including ordering supplies, inventory control, and equipment maintenance. • Assist with preparing daily payroll for accounting and any other reports according to department and company needs. • Participate in or assist with the planning, organization, implementation, and execution of special projects and promotional events for the casino. • Supervise, coach, instruct, and direct dealers in proper procedures of appropriate aspects of table games operations, including correction of errors, recommendations and issuance of disciplinary actions, and monitoring all work processes. • Assist management in comprehensive personnel functions, including interviewing, hiring, scheduling, training, performance evaluation, and disciplinary actions. • Investigate and resolve patron complaints regarding customer service issues in a positive manner. • Perform other duties and special projects as assigned by management. • Reliable, consistent, and punctual attendance is required, including adherence to all scheduled break times and prompt arrival at assigned section to ensure seamless operations and meet guest demands. • Ensure self and staff adherence to all NYSGC rules, Federal and State Laws and regulations, RWNYC Internal Controls, and company policies and procedures and collective bargaining agreements by maintaining a high level of knowledge and actively monitoring compliance. • Adhere to all Company Compulsive and Problem Gambling Plan regulations, specifically prohibiting service to minors and/or intoxicated persons. • Ensure adherence to the company’s status quo third-party representation philosophy. • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; ensure quality hiring, training, and succession planning processes that encompass the company’s diversity commitment. • Lead by example, promoting a culture of mutual support and shared success across all supervised teams. • Provide exceptional and professional customer service to all patrons and team members, ensuring a positive and engaging experience regardless of the volume or nature of the interaction. • Put the guest at the forefront of every decision. • Maintain a well-groomed, neat, and professional appearance, as well as personal hygiene. Core Competencies: • Demonstrates a commitment to the ongoing mastery of all table game regulations, rules, procedures, and relevant updates, including ensuring immediate proficiency with newly launched or updated games. • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive. • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success. • Demonstrates an understanding of the impact that their actions and decisions have on the Company both financially and on guest relations. • Demonstrates the initiative to present new ideas and perspective to create positive results. • Exhibits respectful consideration of viewpoints, situations and others. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. • While performing the duties of this job, the Team Member is regularly required to talk and hear. • Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, stretch and bend. Will perform the function of Stickperson when instructed by management. • Team Member is occasionally required to kneel, crouch, or crawl. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Essential responsibilities include moderate physical ability such as lift or maneuver at least 50 pounds and prolonged standing during the shift. Work Environment: The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment varies. When on the casino floor, the noise level can routinely be loud. • Staff will routinely encounter patrons who may use strong or colorful language and are expected to maintain professionalism and a non-reactive demeanor. • The role involves working in a setting where there is a possibility of exposure to various forms of aerosols, smoke, and/or vapor. • Must be able to handle intoxicated guests in a professional manner. • Must demonstrate flexibility in accommodating guest requests that have received management approval. • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Requirements

Must be 18 years or older and eligible to work in the United States.
High School Diploma or equivalent.
Must be able to qualify for, apply for, obtain, and maintain an appropriate license through the New York State Gaming Commission.
Minimum of 1 year Table Games Supervisor or above experience in a class III gaming facility is preferred or minimum 1 years Table Games Dealer and/or Dual Rate Dealer experience in a class III gaming facility.
Must have at least 3 of the 5 core games (Blackjack, Craps, Roulette, Baccarat, and Pai Gow Tiles).
Comprehensive knowledge of NY gaming commission rules and regulations.
Strong leadership, problem-solving, administrative, multi-tasking, organizational, and prioritization skills.
Proven proficiency in basic math, with the ability to accurately perform mathematical functions applicable to business needs.
Proficiently use current and future technologies for gaming operations, patron tracking, and table accounting.
Strong communication skills, including the ability to read, analyze, and interpret documents (e.g., policy and procedure manuals, reports), write detailed information, instructions, and correspondence, and effectively present information in one-on-one and group situations.
Ability to respond to common inquiries from other team members or guests.
Fluency in English required.
Proficient understanding and ability to use all technology used in the Table Games Department, such as smart tables, patron rating systems, progressive wager systems, and scheduling systems.
Actively monitor gaming and non-gaming areas to detect and prevent irregular play, theft, fraud, and other activities both gaming and non-gaming that threaten company assets or integrity.
Ability to remain organized and professional in a high-pressure situation.
Skilled in establishing and maintaining effective working relations with staff.
Track and document patron play using the Casino Management System, including monitoring wager amounts, length of play, buy-in amounts, and wins/losses.
Complete, verify, and appropriately sign all associated documents (e.g., card/dice bags, fills, credits, payout slips, table inventory slips, error notification slips, and marker slips).
Accurately complete and verify all transactions in accordance with company policy.
Inform Table Game Pit Managers or above of all irregularities, including errors and suspicious activities.
Ability to troubleshoot minor system and equipment faults or effectively escalate issues to direct management when appropriate.
Ability to perform the manual version of all job functions if the system used is non-functioning or otherwise instructed to do so by management.
Ability to deal on a game within an assigned section in situations dictated by management as appropriate, such as an emergency.
Maintain company, employee, and patron information confidentiality.
Assist with managing all inventory issues, including ordering supplies, inventory control, and equipment maintenance.
Assist with preparing daily payroll for accounting and any other reports according to department and company needs.
Participate in or assist with the planning, organization, implementation, and execution of special projects and promotional events for the casino.
Supervise, coach, instruct, and direct dealers in proper procedures of appropriate aspects of table games operations, including correction of errors, recommendations and issuance of disciplinary actions, and monitoring all work processes.
Assist management in comprehensive personnel functions, including interviewing, hiring, scheduling, training, performance evaluation, and disciplinary actions.
Investigate and resolve patron complaints regarding customer service issues in a positive manner.
Perform other duties and special projects as assigned by management.
Reliable, consistent, and punctual attendance is required, including adherence to all scheduled break times and prompt arrival at assigned section to ensure seamless operations and meet guest demands.
Ensure self and staff adherence to all NYSGC rules, Federal and State Laws and regulations, RWNYC Internal Controls, and company policies and procedures and collective bargaining agreements by maintaining a high level of knowledge and actively monitoring compliance.
Adhere to all Company Compulsive and Problem Gambling Plan regulations, specifically prohibiting service to minors and/or intoxicated persons.
Ensure adherence to the company’s status quo third-party representation philosophy.
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; ensure quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
Lead by example, promoting a culture of mutual support and shared success across all supervised teams.
Provide exceptional and professional customer service to all patrons and team members, ensuring a positive and engaging experience regardless of the volume or nature of the interaction.
Put the guest at the forefront of every decision.
Maintain a well-groomed, neat, and professional appearance, as well as personal hygiene.

Responsibilities

Assist in the effective management of the Table Games Department.
Provide guidance and support to staff to achieve departmental goals.
Ensure exceptional customer service.
Contribute to the efficient and profitable operation of table games facilities.
Maintain a high-level knowledge of Table Games requirements in regards to the gaming and federal regulations, policies and procedures for ensuring adherence to them by themselves and the staff they are leading.
Foster superior relationships with staff, customers, and vendors.
Actively monitor gaming and non-gaming areas to detect and prevent irregular play, theft, fraud, and other activities both gaming and non-gaming that threaten company assets or integrity.
Track and document patron play using the Casino Management System, including monitoring wager amounts, length of play, buy-in amounts, and wins/losses.
Complete, verify, and appropriately sign all associated documents (e.g., card/dice bags, fills, credits, payout slips, table inventory slips, error notification slips, and marker slips).
Accurately complete and verify all transactions in accordance with company policy.
Inform Table Game Pit Managers or above of all irregularities, including errors and suspicious activities.
Ability to troubleshoot minor system and equipment faults or effectively escalate issues to direct management when appropriate.
Ability to perform the manual version of all job functions if the system used is non-functioning or otherwise instructed to do so by management.
Ability to deal on a game within an assigned section in situations dictated by management as appropriate, such as an emergency.
Maintain company, employee, and patron information confidentiality.
Assist with managing all inventory issues, including ordering supplies, inventory control, and equipment maintenance.
Assist with preparing daily payroll for accounting and any other reports according to department and company needs.
Participate in or assist with the planning, organization, implementation, and execution of special projects and promotional events for the casino.
Supervise, coach, instruct, and direct dealers in proper procedures of appropriate aspects of table games operations, including correction of errors, recommendations and issuance of disciplinary actions, and monitoring all work processes.
Assist management in comprehensive personnel functions, including interviewing, hiring, scheduling, training, performance evaluation, and disciplinary actions.
Investigate and resolve patron complaints regarding customer service issues in a positive manner.
Perform other duties and special projects as assigned by management.
Ensure self and staff adherence to all NYSGC rules, Federal and State Laws and regulations, RWNYC Internal Controls, and company policies and procedures and collective bargaining agreements by maintaining a high level of knowledge and actively monitoring compliance.
Adhere to all Company Compulsive and Problem Gambling Plan regulations, specifically prohibiting service to minors and/or intoxicated persons.
Ensure adherence to the company’s status quo third-party representation philosophy.
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; ensure quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
Lead by example, promoting a culture of mutual support and shared success across all supervised teams.
Provide exceptional and professional customer service to all patrons and team members, ensuring a positive and engaging experience regardless of the volume or nature of the interaction.
Put the guest at the forefront of every decision.