Floating Teller - Central Region

PIONEER FEDERAL CREDIT UNION•Mountain Home, ID

1d•$16•Onsite

About The Position

As a progressive financial institution, we are seeking a dynamic individual to fulfill the role of a Floating Teller for our Mountain Home, Main Branch. The Floating Teller - Central (Mountain Home) will provide staffing coverage for Pioneer's Central Region branches based on staffing needs due to scheduled and unscheduled PTO requests, vacant positions, training schedules, etc. Pioneer's Central Region consists of Elmore County and our three Boise locations (Broadway Branch, Overland Branch & State Street Branch). This position will travel to and work out of different branch locations with the understanding the schedule may change daily. The Floating Teller will change branch environments and support various teams at multiple branches. They are responsible for being knowledgeable and adaptable to varying branch procedures and will report temporarily to the Branch Manager at the coverage location. The Floating Teller will remain at their home branch when not needed at another location and will be a direct report to their home Branch Manager on a permanent basis. Floating Tellers will greet members, assist members, and potential members with their credit union needs; explains services, responds to problems, assists members with their financial needs, and directs members to the appropriate team members.

Requirements

Experience: Minimum six months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: This position requires excellent public relations skills, knowledge of Pioneer services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position.
Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.
Work Environment: Normal light, heat, air, and space in the work environment.

Responsibilities

Receives and processes member financial transactions, including deposits, withdrawals, and loan payments.
Sells money orders and cashiers checks to members; transfers amounts from member accounts as directed and within credit union policies.
Balances daily transactions and ensures that cash recycler inventory is correct at closing.
Welcomes members and provides routine information concerning services and escorts members to appropriate location in the branch to better assist them.
Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
Continually searches for ways to WOW members or potential members in all interactions.
Actively practices overcoming member and potential member objections when recommending Pioneers products and services.
All Tellers will have daily, weekly or monthly goals and will be held accountable to those goals.
Maintains member account information on computer systems by gathering complete and accurate member information and updating records as needed.
Assures that appropriate records are maintained and required reports are prepared.
Acts as liaison between members and various organizations and departments.
Will be responsible for helping maintain Pioneers brand look and feel at all times.
Will maintain a working knowledge on all Pioneers product and services, including member electronic and video channels such as home banking, mobile banking, my Pioneer Personal Assistant, etc.

Benefits

Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:
An excellent compensation package starting at $15.85 per hour with an additional .50 per hour when not at Main branch.
Bilingual Pay wage differential (additional compensation if fluent in Spanish)
An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
Health, dental and vision insurance
Pioneer pays a minimum of 80% of the premiums for team member AND dependents
12 paid holidays including day after Thanksgiving
Accrue up to 16 days of Paid Time Off in year one, plus Birthday and Work Anniversary day off
PTO accrual increases with Pioneer seniority
Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
Up to $2,000 in Interest-free Technology Salary Advance
Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
Up to $2,300 in Tuition reimbursement per semester
Childcare reimbursement up to $100 per child per month
So much more!