Floating Program Manager - Residential Mental Health

Bay Cove Human Services, Inc.•Boston, MA

About The Position

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Reports To: ACCS Assistant Program Director Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential. Job Summary: As a member of the multidisciplinary ACCS Integrated Team, the Floating Program Manager provides for the day to day administration of a group living environment or a supported independent environment for adults challenged with mental health issues in the absence of the regularly assigned program manager for that program. The Program Manager provides direct intervention with Persons as well as providing modeling and supervision to the Engagement Partner I’s regarding the implementation of interventions. The Floating Program Manager contributes to Bay Cove’s mission by by demonstrating respect for all pathways to recovery, by serving as a Person’s advocate and by assisting Persons in developing goals that eventually lead to a meaningful productive life. This is an exempt position.

Requirements

Bachelor’s Degree required, preferably in Psychology, Social Work, or a related area.
At least three years direct care experience providing services to adults with mental health issues or related population.
Demonstrated supervisory and management experience.
Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.
Professional writing and verbal communications skills.
High degree of personal organization, attention to detail, and time management skills.
Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Demonstrated supervisory and management experience.
Department of Public Health certification in medication administration required within 3 months of hire.
CPR and First Aid certification required within 3 months of hire.
Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
Use of personal cellular telephone for work communication.
Valid driver's license.
A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Nice To Haves

Bilingual candidates encouraged to apply.

Responsibilities

Responsible for guiding program culture by demonstrating leadership in how overall engagement with Persons occurs by knowledgeably incorporating the practices and philosophies of evidence based practices such as Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, Trauma Recovery and Empowerment Model (TREM) into program culture.
Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collateral.
Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.
Contribute to the overall functioning of the Integrated Team by sharing in the administrative responsibilities and on-call coverage on a rotating basis as assigned.
Provide supervision of program staff, including hiring, training, progressive disciplinary action, and evaluation.
Oversee staff scheduling and shift coverage as needed.
Provide oversight for all financial and budgetary procedures including petty cash, client finances, and payroll.
Provide oversight of Medication Administration Program (MAP) and periodic medication administration.
Maintain accurate programmatic documentation such as fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned.
Ensure that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DMH licensing, Executive Order 509, and MAP reviews.
Ensure proper maintenance of the physical site in compliance with all city, state, federal, DMH and Bay Cove regulations and requirements.
Perform other duties as assigned by supervisor.