Floating Front Desk/Physical Therapist Aide

Physical Therapy NOW•Miami, FL

106d

About The Position

The Floating Patient Experience & Rehabilitation Aide is PT Now's cross-trained utility player-equally comfortable supporting hands-on care in the therapy floor as you are running a smooth front desk. You step into different clinics, learn fast, and keep the day humming. This role embodies Service Before Self , Relentless Integrity , Bold Accountability , Urgency with Impact , and Purpose-Driven Leadership by delivering a first-class patient experience while protecting clinical flow and safety. Mission Deliver an exceptional patient experience from hello to checkout. Keep treatment areas prepared, clean, and stocked so sessions start on time and run safely. Support supervised patient exercises and movement per PT/PTA direction. Maintain accurate scheduling, intake, and documentation in the EMR to support clinic efficiency. Float seamlessly between locations, adapting to each clinic's rhythms and needs.

Requirements

1–2 years in outpatient rehab support and/or medical front desk strongly preferred (will train the right values-aligned candidate).
EMR/scheduling experience; comfort with phones and basic POS.
Excellent customer service and clear written/verbal communication.
Reliable transportation and willingness to travel between clinics; flexible with assignment length (1 day to 1–6+ months).
Current CPR/First Aid (or obtained within 60 days of hire).
Bilingual a must.
Stand/walk for extended periods; assist with patient mobility.
Lift, push, or move up to 30–50 lbs of equipment/linens safely.
Full-time; may include early mornings or early evenings based on clinic needs.
Travel between PT Now locations assigned.

Responsibilities

Escort patients, review any therapist-provided precautions, and assist with setup.
Supervise and cue exercises under direct PT/PTA supervision ; ensure safety and encouragement.
Retrieve/return equipment during sessions; maintain smooth flow between stations.
Clean/sanitize treatment tables and equipment after each use; follow infection-control SOPs.
Restock linens, gels, bands, and treatment tools; maintain tidy storage.
Perform opening/closing checklists; report maintenance/safety issues immediately.
Greet patients and referral sources warmly; manage check-in/check-out.
Provide clear instructions for forms, intake, and insurance eligibility verification (per SOP).
Schedule new/follow-up visits; execute confirmations and follow-ups on missed visits.
Collect co-pays and patient balances , issue receipts, and document per policy.
Maintain accurate EMR records and same-day filing of all patient documents.
Support clinic marketing materials and in-office promotions as directed.
Relay messages between patients and clinicians; communicate schedule changes promptly.
Participate in daily huddles; surface bottlenecks early and propose solutions.
Use approved templates/scripts for calls, confirmations, and reminders.
Travel to assigned clinics; integrate into workflows quickly and respectfully.
Learn local nuances (rooming patterns, equipment locations, opening/closing routines).
Maintain cross-training competency across both Front Desk and Rehab Aide functions; complete quarterly refreshers.
Uphold HIPAA and PT Now privacy standards; follow PT Now communication policy (no PHI via unsecured channels).
Follow safety, OSHA, and infection-control procedures without exception.