Floating Customer Service Representative
About The Position
In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment. Providing exceptional customer service Maintaining office cash with accuracy and security Achieving account gain through proven loan judgment and effective customer solicitation Ensuring compliance with state and federal lending regulations and Company policies Ensuring prompt completion of loan applications Ensuring compliance with company record keeping procedures
Requirements
- Great customer service skills
- 18 years of age or older
- Valid driver’s license, acceptable driving record and reliable transportation
- Ability to pass a criminal background check
- Stable work history
- Ability to be working on the phone for the majority of the day
- Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
- Ability to travel to branches within the territory
Nice To Haves
- Collections experience (direct first party collections/skip tracing)
- Sales experience
Responsibilities
- Providing exceptional customer service
- Maintaining office cash with accuracy and security
- Achieving account gain through proven loan judgment and effective customer solicitation
- Ensuring compliance with state and federal lending regulations and Company policies
- Ensuring prompt completion of loan applications
- Ensuring compliance with company record keeping procedures
Benefits
- Company paid Health insurance (employee only)
- Competitive 401(k) with match
- Life and Dental benefits
- Paid holidays and vacation
- Profit Sharing
- Closed on Sundays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
