FLOATING CLINICAL CARE SUPERVISOR, School of Dental Medicine, Clinical Affairs

Boston University • Boston, MA

36d

About The Position

The Floating Clinical Care Supervisor is responsible to manage, provide guidance and direct the daily workflow of the Patient Coordinators, pre-doc reception desk, which supports the patient appointment process for the DMD Patient Treatment Centers. The individual will ensure that excellent customer service is provided to each of the clinics primary customer groups; patients requiring dental services and the providers delivering these services. The Floating Clinical Care Supervisor must be able to effectively mentor the staff, provide training and support a team-centered environment, as well as implement changes necessary to the growth of our business operations. The Floating Clinical Care Supervisor will work with the Senior Practice Manager in assisting with the interviewing process, staffing concerns and disciplinary issues. The Floating Clinical Care Supervisor will also provide backup to the Senior Practice Manager for approved time away, unplanned absences, weekly time entries, overseeing clinic schedules, clinic orientations, running reports (i.e. chair utilization, phone reports), and any other operational items that may arise.

Requirements

• 3-5 years of work experience in a similar role.
• Bachelor's Degree.
• Must have previous supervising experience of staff.
• Demonstrated customer service background.
• Must be able to demonstrate on a consistent basis strong critical thinking and problem-solving skills.
• Efficient and detail oriented; good multitasker.
• Strong Interpersonal skills (include personal interaction).
• Must be able to effectively communicate with patients, providers, staff and management
• Comfortable working with patient and show care and compassion.
• Be able to provide a consistent level of strong customer service to all patients of the Center.
• Must be a team player and able to work with various personalities in a culturally diverse environment.

Responsibilities

• manage, provide guidance and direct the daily workflow of the Patient Coordinators, pre-doc reception desk
• ensure that excellent customer service is provided to each of the clinics primary customer groups
• effectively mentor the staff
• provide training and support a team-centered environment
• implement changes necessary to the growth of our business operations
• assist with the interviewing process, staffing concerns and disciplinary issues
• provide backup to the Senior Practice Manager for approved time away, unplanned absences, weekly time entries, overseeing clinic schedules, clinic orientations, running reports (i.e. chair utilization, phone reports), and any other operational items that may arise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees