Floating Assistant Manager

Chamberlin & Associates•Albuquerque, NM

About The Position

The Assistant Manager reports to the Property Manager and Regional Manager. This position is responsible for assisting with the day to day operations of the property to ensure customer satisfaction, fiscal stability and good physical condition.

Requirements

Must be detail-oriented, highly organized, and able to interact effectively with prospects, residents, peers, staff, and management
Excellent property management skills including leasing, marketing, resident relations/control, and customer service.
Minimum of 2 years of experience in multi-family.
Strong leadership skills and industry knowledge.
Excellent interpersonal skills, and a focus on customer service / tenant relations.
Energetic, enthusiastic, proactive, and self-motivated.
Experience in creative marketing and outreach strategies.
Problem-solving mindset and outstanding written and communication skills.
Proven track record of maximizing the value of real estate.
Strong organizational skills, attention to detail, and ability to work at both strategic and tactical levels.
Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent time management skills and ability to meet deadlines consistently.
Must be bilingual, English and Spanish preferred
Minimum 2 to 3 years of onsite property management experience but can train the right candidate with great customer service.
We are looking for someone who can close, follow up, and stay consistent every day. Everything else we can train.
Strong leasing, collections, and delinquency control skills
Proficient with property management software (AppFolio preferred)
Strong organization, accountability, and resident relations

Nice To Haves

Certified Property Manager Certification (CPM) preferred

Responsibilities

Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident life cycle activities.
Understand the operations guidelines established within the property management agreement.
Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainees.
Collect delinquent account balances from previous residents.
Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
Lease apartments as needed.
Responsible for shopping competitive properties.
Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Processes move-ins, move-outs, and lease renewals.
Audit all new and current lease agreements and resident files for accuracy.
Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
Assist the property manager with resident relations and problem resolution.
Assume responsibility for the operations of the property in the absence of the property manager.
Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
May perform other duties as assigned.