Floating Assistant Branch Manager

Public Service Credit Union•Romulus, MI

21d

About The Position

We're looking for a Floating Assistant Branch Manager to provide leadership, coaching, and operational support across our branch network. In this role, you'll manage and develop our Floating Relationship Specialists, ensure seamless branch operations, and step in as acting Branch Manager or Assistant Branch Manager when needed. You'll also collaborate on strategic projects that drive organizational growth, cultural alignment, and operational excellence.

Requirements

Associate degree in business or related field.
3+ years of financial institution experience.
1+ year experience in a leadership role preferred.
Valid Michigan Driver’s License and satisfactory driving record.
Strong knowledge of credit union products, services, and industry regulations.
Proven success in sales leadership and relationship management.
Excellent communication, problem-solving, and decision-making skills.
Demonstrates personal financial responsibility, integrity, and high work ethics.
Proficiency in job-related software.
Proficiency in computer usage, including Office 365, SharePoint, Teams, Word, Excel, and Outlook.
Ability to lead, develop, and motivate as well as foster team dynamics.
Satisfactory attendance/punctuality record, maintain a flexible schedule.
Ability to adapt quickly to changing environments and thrive in high-demand situations.

Nice To Haves

1+ year experience in a leadership role preferred.

Responsibilities

Provide day-to-day leadership, performance management, and development for the Floating Relationship Specialist team.
Manage scheduling and assignments for floaters to ensure optimal branch coverage and efficiency.
Conduct regular coaching, feedback sessions, and performance evaluations for floating staff.
Serve as acting Branch Manager or Assistant Branch Manager during leadership absences.
Support branches during peak volumes, staffing shortages, or special initiatives.
Reinforce compliance with credit union policies, procedures, and regulatory requirements (including the Bank Secrecy Act).
Identify process gaps and partner with leadership to standardize operations.
Support the implementation of the “Floater Ready Branch Certification” program.
Assist the Vice President of Branch Experience in branch-related initiatives and projects.
Act as a liaison between branches and leadership to gather feedback and recommend improvements.
Participate in cross-functional teams to enhance innovation and member experience.
Advocate for floater staff, ensuring their voices are heard in organizational decisions.