Expected to perform all duties of a permanent branch manager on a floating basis, overseeing the efficient operation of a full-service bank branch. Leads, develops and motivates staff in the delivery of superior customer service and the promotion of positive community relations. Develops and implements strategies for deepening existing customer relationships and acquiring new business. Essential Duties and Responsibilities include the following: Branch Operations and Staff Management The ability to travel to and cover any bank branch in case of absences, or for a potentially extended period. Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards. May be responsible for ensuring the branch is opened and closed in compliance with procedures when covering a branch for an extended period. Maintain expert understanding of Bank’s consumer and business products and services, including digital banking and retail and commercial loan options. Be able to provide coaching, development, training and feedback to branch staff to ensure high quality service delivery. Instill high standards for professional conduct and promote positive community relations among staff. Maintain expert knowledge of the Bank’s policy and procedures. Regularly communicate changes to branch staff and ensure staff understand and adheres to same. Provide skills training and assist staff with problem-solving. Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety. Ensure that all staff understand and comply with state and federal rules, regulations, and laws. Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures. Open accounts in a branch platform environment. Provide technical direction and judgment pertaining to daily work operation and problem resolution. Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions. Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy. Attend internal and external training seminars as necessary to support professional growth. Flexibility at working weekends, with the understanding that additional availability may be necessary based on staffing needs. Customer and Community Engagement Project a consistently positive and courteous demeanor in interactions with colleagues and customers. Engage in activities and events that promote branch, bank, and community involvement. Maintain awareness of competition in local marketplace to drive customer retention. Maintain awareness of deposit and loan growth. Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers. Monitor new customers and closed accounts for follow-up. Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners. Develop and empower branch teams to grow existing and new customer relationships. Other Because Seamen’s remains a relatively small Community Bank, it is expected that all employees will contribute above and beyond the duties that are listed in any “job description” or “posting." In addition to the duties listed above, all employees are expected to perform any function necessary within the scope of expertise and authority to provide the highest level of customer service and to increase the productivity of the Bank. It is expected that all employees will continually strive to improve, by educational resources made available, especially in regard to security and compliance procedures.