Float Teller

Mercantile Bank•Pine River Township, MI

18h•Onsite

About The Position

Join Mercantile Bank as a Full Time Float Teller and embark on an exciting career with endless opportunities for growth. As a key player in delivering customer-centric services, you will thrive in a vibrant and energetic environment where your problem-solving abilities will shine. The role is onsite, providing a dynamic and interactive workspace where collaboration is essential. Enjoy a competitive pay rate while actively contributing to our mission of excellence and innovation in the banking industry. This position not only fosters professional development but also allows you to make a meaningful impact in the community. This position will provide coverage to the Vestaburg, Shepherd, Merrill, St Charles, Ithaca, Lansing, St Johns and Alma markets. This role will be based out of the Alma Northtown office. As a Full Time Float Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while processing a variety of transactions, including deposits, withdrawals, and loan payments, all while meticulously adhering to bank policies and federal regulations in our branches around our Central Market. You will actively operate a cash drawer, maintaining accuracy and balancing it daily, while also promoting a positive image of the bank through courteous interactions with customers and peers. In this role, you'll identify cross-sell opportunities and refer customers to the right team members, effectively using our Customer Relationship Management System (360 View). As a front-line representative, your ability to foster strong customer relationships is vital, as you'll assist with inquiries, promote self-service options, and encourage appointment setting for specialized needs. Collaboration is key as you'll work in a supportive team atmosphere, contributing to branch goals and enhancing overall customer satisfaction. Your commitment to excellence and integrity will shine as you engage with our community and uphold the bank's reputation.

Requirements

Prioritizing, Multitasking and Organized
Cash handling with accuracy with the ability to effectively count cash back to customers
Ability to type and enter data with accuracy via computer systems
Needs Based Selling Skills
Attention to Detail
Function well in a fast-paced and at times stressful environment
Effective and Efficient Interpersonal Communication Skills (Verbal and Written)
Ability to travel to locations around our central market
A high school education or GED or Equivalent job-related education and/or experience will be considered if the necessary knowledge

Responsibilities

Performs and completes in an efficient and courteous manner the teller servicing of transactions, deposits, withdrawals, payments on loans, and check cashing within the established policies and procedures.
Maintain a cash drawer and balance the drawer daily.
Promotes and enhances customer relations by projecting a positive image of the bank, department and self by providing quality service to all customers.
Initiates sales, actively pursues cross-sell opportunities, and assures proper servicing and referrals with the appropriate personnel using Mercantile's Customer Relationship Management System (360 View).
Meets or exceeds sales goals.
Answer the telephone and directs customer inquiries to appropriate bank personnel.