Float Patient Service Representative

U.S. Radiology Specialists•Decatur, GA

33d•Onsite

About The Position

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform. American Health Imaging has a Float Patient Service Representative. Your primary base will be in Decatur, GA but you will also be required to travel to the Metro Atlanta area. We are looking for a customer-service focused candidate that is looking to excel in a medical office setting! Schedule: This is a full-time position working Monday through Friday. The role requires flexibility to cover various shifts (7 AM–3 PM, 10 AM–6 PM, or 2 PM–10 PM) and travel between multiple locations. Mileage reimbursement will be provided for travel to any locations outside of your designated home base. The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.

Requirements

High School Diploma or equivalent required
At least one (1) year of office experience in a healthcare setting preferred
Strong Customer Service experience

Responsibilities

Demonstrates the company’s values in daily activities
Greets patients, families, and visitors in a courteous and helpful manner
Ensures the accuracy of patient data entered in the RIS
Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
Engages customer needs and preempts needs for later service recovery
Supports walk-in and physician office scheduling calls directly to the center
Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
Schedules and confirms walk-in diagnostic exams and procedures
Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
Completes CD burning for patients and physicians who request unit digitals
Communicates to the patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues