Float Patient Service Representative

Lumexa Imaging • Hiram, GA

8d

About The Position

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
The Float Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.
Schedule: This is a full-time position working Monday through Friday. This role requires flexibility to cover various shifts (7 AM-3 PM or 2 PM-10 PM) and travel between multiple locations. Your primary base will be in Hiram, but you will also be required to travel to West Cobb, Marietta, Douglasville. Travel to Roome desired.
Mileage reimbursement will be provided for travel to any locations outside of your designated home base

Requirements

• High School Diploma or equivalent required
• At least one (1) year of office experience in a healthcare setting preferred
• Strong Customer Service experience

Responsibilities

• Demonstrates the company’s values in daily activities
• Greets patients, families, and visitors in a courteous and helpful manner
• Ensures the accuracy of patient data entered in the RIS
• Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
• Engages customer needs and preempts needs for later service recovery
• Supports walk-in and physician office scheduling calls directly to the center
• Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
• Schedules and confirms walk-in diagnostic exams and procedures
• Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
• Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
• Completes CD burning for patients and physicians who request unit digitals
• Communicates to the patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues

Benefits

• Medical / Dental / Vision / Life / Pharmacy Plans
• Monthly Bonus Opportunity
• 401(k)
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program
• Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
• Lumexa Imaging is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED