Float Medical Office Representative
About The Position
The Float Medical Office Representative is responsible for greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practice's designated system, & requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently. Serves as a liaison between patients and medical support staff. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.
Requirements
- High School Diploma or equivalent
Nice To Haves
- 1 year Medical Front Office experience
- Active American Heart Association BLS
Responsibilities
- Follows all Standard Work processes.
- Welcomes patients appropriately, accurately updates, verifies, and enters patient information (including insurance, billing, and demographics) and processes/scans all forms into appropriate systems.
- Maintains an effective operational flow by communicating patients' status to appropriate team members and keeping patient apprised.
- Communicates in a cordial, professional manner with patients via phone and in person to meet the patient's needs as soon as possible.
- Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions.
Benefits
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
