Float Customer Service Representative - Golisano Pediatric Specialties and Urgent Care - Naples
About The Position
Now Hiring: Float Customer Service Representative Golisano Pediatric Specialties & Urgent Care Naples 3361 Pine Ridge Road, Naples, FL 34109 MondayFriday | 8:00 AM 5:00 PM | Make a Difference Every Single Day Are you passionate about helping others, especially kids and their families? Were looking for a friendly, reliable Customer Service Rep to float between our Pediatric Specialties and Urgent Care (same building!) and provide top-notch support at check-in, over the phone, and throughout the patient experience. The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.
Requirements
- Strong customer service skills & a compassionate personality
- Comfortable in a fast-paced medical setting
- High School Diploma or GED required.
- External Candidates: 2 years of customer service experience required. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
- Excellent customer service and computer skills required.
- Ability to solve problems anddemonstrate critical thinking skills.
- Works weekend and holidays.
Nice To Haves
- Bilingual in English & Spanish? Thats a BIG plus!
- Experience in healthcare is preferred, but not required
- Associates Degree preferred.
- 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred.
Responsibilities
- Greet and check in pediatric patients
- Verify insurance and assist with scheduling
- Answer phones and help families navigate care
- Be a calm, caring presence during stressful moments
- Utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records
Benefits
- Set weekday hours no late nights or weekends
- Supportive pediatric care team
- Make a real impact in a childs healthcare journey
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
