Float Client Access Specialist II

Central City Concern • Portland, OR

36d • $26 - $35

About The Position

This position will work as a member of a multi-disciplinary team to deliver
comprehensive, person-centered, integrated services. The Client Access
Specialist II is considered a critical link between the patient and the care
delivered by the clinical and service staff of our integrated services clinic.
The Client Access Specialist II must exemplify the core values and mission of
the organization, always exercise the utmost discretion, diplomacy and tact in
patient, visitor and staff interactions. They are responsible for registration
and scheduling of clients with medical and/or behavioral health needs, which
includes insurance verification. They also monitor the front desk including
client reception, answering phones, making outreach calls, and other
administrative duties. This position provides accurate, timely and professional
communication to clients and staff.

Central City Concern offers integrated housing, health care, and employment
services with the long-term goal of eliminating homelessness. Our Client Access
team supports the following locations Blackburn, Evergreen Crossing, Golden
West, Imani, Old Town Clinic, Old Town Recovery Center, Puentes and River Haven.
This role can float between locations to help maintain staffing levels.

Requirements

• High school diploma or GED required. Prefer Associate’s Degree or higher in health or social service related field of study
• One year of experience in a medical office setting or administrative support role AND One year of experience medical insurance, authorizations and referrals OR
• 2 years high-volume public contact position that utilized customer service and 1 year of experience medical insurance, authorizations and referrals.
• Experience working with electronic health records
• Has the competencies necessary to:
• Communicate effectively orally and in writing
• Understand healthcare related terminology
• Provide outreach, engagement and supportive services
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must have current CPR certification before start date.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Physically able to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must be able to climb stairs several times a day.
• Must adhere to agency’s non-discrimination policies.
• Must be able to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientation and treat each individual with dignity and respect.

Nice To Haves

• Medical background (CNA, MA etc) preferred but not required.
• Bilingual in Spanish preferred.

Responsibilities

• Greets & registers patients for medical care in the clinical setting.
• Works with patients in a trauma informed way to gather patient profile, source, social determinates of health and other intake information.
• Verifies the patient demographic & insurance information
• Verifies Insurance Eligibility & Benefits (including policy limitations) for all payers using approved system to check for this information
• Uses problem-solving skills to verify patient identification through patient name, date of birth, social security number & address in order to identify & minimize duplicate medical records.
• Maintains thorough knowledge of CCC services/benefits, community resources, as well as federal/state laws which effect health care planning.
• Communicate to the patient information about CCC and clinic policies & procedures to patients.
• Partners with major insurances to promote intakes for their clients.
• Responsible for training back up coverage.
• Pilots new projects relating to Intakes.
• Assist Operations Manager in planning upcoming month’s template for intakes.
• Primary contact for other CCC and outside agencies referring clients for intakes.
• As directed, conducts intakes off-site to clients at shelters or other CCC programs.
• Regulatory/Organizational Compliance: Explains & requests patients to sign regulatory forms such as consent & release forms as required.
• Makes copies or scans of patient identification, insurance information & other related forms and documents.
• Fully understands & adheres to the rules & regulations of CCC
• Assist patients by providing phone numbers, facility directions & office layouts.
• Cover for Client Access Specialist I, as needed
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned

Benefits

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!
• Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED